Agilent Technologies Announces Wireless Telecom Industry's First Real-Time Customer-Centric Service Management Solution.Business Editors/High-Tech Writers TeleManagement World Booth No. 97 NICE, France--(BUSINESS WIRE)--May 18, 2004 Signaling-Based Solution Manages QoS from Customer, Service and Network Perspective to Retain Profitable Corporate Customers Agilent Technologies This article needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. Inc. (NYSE NYSE See: New York Stock Exchange :A) today announced the Agilent OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. Customer-Centric Service Manager (CCSM CCSM Community Climate System Model (NCAR) CCSM Command and Control System Module (NSSN) CCSM Catholic Charities of Southern Maryland CCSM Central Computer Systems Management ), the first management solution to monitor real-time service and network quality from the perspective of an individual, a group of VIPs or an entire corporation. Managing the quality of service (QoS) experience of specified customers, CCSM enables telecommunication providers to gain and retain lucrative corporate customers by providing objective measures for service level agreements (SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. ) and ensuring SLA compliance. CCSM monitors wireless communications wireless communications System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. in real time to alert telecom providers to network or service problems that affect QoS. It collects signaling and data records from links in the network and presents measurements relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc customer experience in a console view of the customers, the network and the services. Based on problem severity, affected customers and effect on revenue, problem-resolution priority is also shown in the CCSM display. Telecom providers can use CCSM QoS metrics to document SLAs. The system's real-time functions help to ensure maximum SLA compliance. Service providers can set quality thresholds that, if violated, alert network operations or repair personnel to fix problems before SLAs are breached. Service providers can also use the information to proactively notify affected customers of repair status. Accurately measuring and managing high-value customers' actual experiences ensures greater profit, customer satisfaction and long-term loyalty. "Our field experience shows an unacceptable number of customer problems are not detected by traditional network management systems," said Giorgio Dina, Agilent OSS vice president and general manager. "Because Agilent's CCSM tracks and analyzes every call transaction in real time, service providers can now know the actual QoS experienced by a particular customer and prove the delivered QoS based on verifiable SLAs." CCSM is integrated with Agilent's broad portfolio of wireless troubleshooting applications, enabling telecom providers to rapidly determine the root cause of customer problems. With this seamless link between customer experience monitoring tools and network problem troubleshooting solutions, telecom providers can immediately see the most prevalent errors in user sessions A count of how many times all users access a Web site regardless whether the same person came back several times during the measurement period. If a user leaves and returns within a short time, some systems count those sessions as one. Contrast with unique visitors. See also user session. and determine the underlying cause. This lowers the mean time to discover, diagnose and repair customer-affecting problems. Additional information about Agilent at TeleManagement World is available in an online media kit at www.agilent.com/go/tmw. Agilent in Communications Agilent Technologies is a leading provider of components, test, measurement, monitoring and management solutions for the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. . Agilent enables designers, manufacturers and service providers to accelerate the delivery of next-generation devices, networks and services. Agilent's broad set of solutions and services includes optical, wireless, Internet and broadband technologies that span the entire communications life cycle. About Agilent Technologies Agilent Technologies Inc. (NYSE:A) is a global technology leader in communications, electronics, life sciences and chemical analysis. The company's 28,000 employees serve customers in more than 110 countries. Agilent had net revenue of $6.1 billion in fiscal year 2003. Information about Agilent is available on the Web at www.agilent.com. NOTE TO EDITORS: Further technology, corporate citizenship Corporate Citizenship The extent to which businesses are socially responsible in meeting legal, ethical and economic responsibilities placed on them by shareholders. The aim it to create higher standards of living and quality of life in the community in which it operates, while and executive news is available on the Agilent news site at www.agilent.com/go/news. |
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