Agilent Technologies Announces Industry's Most Comprehensive Service Management Software for Integrated and Correlated View of Wireless Services.Business Editors/High-Tech Writers PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif.--(BUSINESS WIRE)--Oct. 1, 2003 Helps Network and Service Operations Isolate and Resolve Problems Faster and More Effectively than Other Solutions Agilent Technologies This article needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. Inc. (NYSE NYSE See: New York Stock Exchange :A) today announced the industry's most comprehensive service management software that collects and correlates data from various sources for a single, intelligent view of service-affecting problems. Agilent OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. Wireless Service Manager helps wireless communications wireless communications System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. service providers to quickly identify and isolate problems, minimizing downtime while providing higher quality of service (QoS) and faster time to market for new services. Wireless Service Manager consolidates data from multiple sources into a simple "dashboard" screen, providing operations personnel with graphical drill-down displays to quickly make informed decisions. The solution provides early visibility of service and customer problems by summarizing and correlating data from sources such as user experience and customer information, signaling networks, and usage, inventory and network management systems. This enables the service provider to quickly isolate and prioritize problems, determine the root cause and manage the resolution efficiently. "Although service providers' disparate systems collect and store data, each can only provide a small picture of the overall quality of service delivered, which can be ineffective for managing customer experience," said David Hawley David Hawley (1741–1807), Captain in the newly formed United States Navy and Privateer, fought in the first U.S. naval battle of the American Revolutionary War in 1776. Biography Hawley was born into a Connecticut seafaring family in 1741. , senior analyst at Yankee Group (the Yankee Group, Boston, MA, www.yankeegroup.com) A major market research, analysis and consulting firm founded in 1970 by Howard Anderson. It provides general consulting and strategic planning in the computer and communications field. . "To realize the benefits of service management, communications providers must be able to gather and analyze data from many different sources and then correlate the key information to assign priority in solving the most important service-related issues. Agilent's new service management solution is designed to meet this challenge." "Our new Wireless Service Manager solution has been tested and deployed for over a year at two major European carrier sites, managing a total subscriber base of over 30 million," said Giorgio Dina, Agilent OSS vice president and general manager. "We're pleased to now offer this powerful management solution to the wireless service provider market." In addition to standards support and pre-configured interfaces that make it easier to connect with multivendor data sources, Agilent's Wireless Service Manager is tightly integrated with the company's Wireless QoS Manager and GPRS (General Packet Radio Service) The first high-speed digital data service provided by cellular carriers that used the GSM technology. GPRS added a packet-switched channel to GSM, which uses dedicated, circuit-switched channels for voice conversations. QoS Analyzer -- solutions that provide wireless service testing and GPRS QoS problem troubleshooting. Additional information about Wireless Service Manager is available in an online media kit at www.agilent.com/comms/VPK-WSM. Agilent in Communications Agilent Technologies is a leading provider of components, test, measurement, monitoring and management solutions for the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. . Agilent enables designers, manufacturers and service providers to accelerate the delivery of next-generation devices, networks and services. Agilent's broad set of solutions and services includes optical, wireless, Internet and broadband technologies that span the entire communications life cycle. About Agilent Technologies Agilent Technologies Inc. (NYSE:A) is a global technology leader in communications, electronics, life sciences and chemical analysis. The company's 30,000 employees serve customers in more than 110 countries. Agilent had net revenue of $6 billion in fiscal year 2002. Information about Agilent is available on the Web at www.agilent.com. NOTE TO EDITORS: Further technology, corporate citizenship Corporate Citizenship The extent to which businesses are socially responsible in meeting legal, ethical and economic responsibilities placed on them by shareholders. The aim it to create higher standards of living and quality of life in the community in which it operates, while and executive news is available on the Agilent news site at www.agilent.com/go/news. |
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