Agilent Technologies' Firehunter Selected by PRIMUS Telecommunications for Real-Time, End-to-End Monitoring of Internet Service Levels.Business Editors/High-Tech Writers PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif.--(BUSINESS WIRE)--June 12, 2000 Australia's Fourth Largest ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. Can Now Provide Customers Verifiable Guarantees of High-Quality Service Agilent Technologies This article needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. Inc. (NYSE NYSE See: New York Stock Exchange :A) today announced that PRIMUS Australia, a subsidiary of PRIMUS Telecommunications Group Inc. (Nasdaq:PRTL PRTL Post-Registration Training and Learning ), has selected Agilent Firehunter to measure the quality of its Internet services and to use these measurements to verify precise service-level guarantees for its customers. PRIMUS Telecommunications Group is a global facilities-based total service provider offering data, Internet, e-commerce, Web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. , enhanced applications and voice services on a bundled basis. The fourth largest ISP in the Australian market, PRIMUS chose Firehunter to differentiate itself with premium Internet quality-of-service and to respond to growing customer demand for measurable service levels. Firehunter's network capabilities offer management of services, such as dedicated IP connectivity, virtual-private networks (VPNs), voice-over-IP (VOIP (Voice Over IP) A digital telephone service that uses the public Internet as well as private backbones instead of the traditional telephone network. Many companies, including Vonage, 8x8 and AT&T (CallVantage), typically offer calling within the country for a ), e-commerce, Web hosting, e-mail and news. Firehunter is a comprehensive solution that proactively monitors and manages the real-time performance and availability of individual customers' business-critical Internet services and provides management reporting and drill-down fault localization Customizing software and documentation for a particular country. It includes the translation of menus and messages into the native spoken language as well as changes in the user interface to accommodate different alphabets and culture. See internationalization and l10n. . The solution's exacting verification capabilities enable PRIMUS to attract customers with enforceable service-level agreements (SLAs). "We chose Firehunter because it is the most comprehensive product available that enables us to focus on service-quality improvement," said Jeff Pace, general manager of network operations at PRIMUS Australia. "We've seen quantifiable results in a short period of time, which means our customers are enjoying a higher standard of Internet service." "Customers will now be more likely to choose PRIMUS for the quality of service the company can ensure with the aid of Firehunter," said Tom White, vice president and general manager of Agilent's Communications Solutions Group. "As the industry's most advanced end-to-end Internet service management offering, Firehunter is the most effective way to proactively manage the performance and availability of Internet services. It will significantly benefit both PRIMUS and its customers." About Firehunter The Firehunter family of service-assurance solutions for e-business provides vital functionality for proactive management of the performance and availability of business-critical services. Firehunter supports service-level monitoring and reporting in addition to SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. management, resulting in assured, verified service levels for optimal quality of service (QoS) and customer satisfaction. These powerful capabilities enable service providers to rapidly trouble-shoot, improve operational efficiency and realize immediate revenue gains. About Agilent Technologies Agilent Technologies Inc. (NYSE:A) is a diversified technology company, resulting from Hewlett-Packard Company's plan to strategically realign re·a·lign tr.v. re·a·ligned, re·a·lign·ing, re·a·ligns 1. To put back into proper order or alignment. 2. To make new groupings of or working arrangements between. itself into two fully independent companies. With approximately 43,000 employees serving customers in more than 120 countries, Agilent Technologies is a global leader in designing and manufacturing test, measurement and monitoring instruments, systems and solutions, and semiconductor and optical components. The company serves markets that include communications, electronics, life sciences and healthcare. In fiscal year 1999, the businesses comprising Agilent, then a subsidiary of HP, had net revenue of more than $8.3 billion. Information about Agilent Technologies can be found on the Web at www.agilent.com. |
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