Agfa Announces Web-Based :IntellSyst Remote Expert Service; Faster Response Times, Higher Equipment Uptime and Proactive Maintenance Using Questra IDM Software.Business Editors/High-Tech Writers MORTSEL, Belgium--(BUSINESS WIRE)--April 19, 2004 Agfa today announced a new product in the company's Services portfolio. :IntellSyst ensures faster response times, higher equipment uptime and more effective, proactive maintenance Proactive maintenance is a maintenance strategy for stabilizing the reliability of machines or equipment using Proactive maintenance services. Its central theme involves directing corrective actions aimed at failure root causes, not active failure symptoms, faults, or machine wear of Agfa systems. :IntellSyst exchanges information between the customer installation and Agfa's Enterprise Server automatically and at regular intervals. It checks critical parameters such as the power of the laser of a platesetter, the temperature of processing baths or the disk space available on a workstation running the production management software. In case of any anomalies, Agfa's Global Services engineers are alerted by email and intervene proactively to eliminate problems early before they affect operations. Agfa's Enterprise Server runs Questra software on an Oracle database. The Questra intelligent device management (IDM (1) See identity management. (2) (Integrated Device Manufacturer) A company that performs every step of the chip-making process, including design, manufacture, test and packaging. Examples of IDMs are Intel, AMD, Motorola, IBM, TI and Lucent. ) software sends device information from the customer installation to Agfa's Enterprise Server. The :IntellSyst interface is simply a web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. which allows remote management from anywhere. Beta tests A test of new or revised hardware or software that is performed by users at their facilities under normal operating conditions. Beta testing follows alpha testing. Vendors of packaged software often offer their customers the opportunity of beta testing new releases or versions, and the for :IntellSyst are being completed and the product will be available at Drupa in Dusseldorf, Germany, May 6-19. The initial release of :IntellSyst will work with :ApogeeX workflow management installations, :Galileo and :Xcalibur platesetters that have the :Odyssey Odyssey (ŏd`ĭsē): see Homer. Odyssey Homer’s long, narrative poem centered on Odysseus. [Gk. Lit.: Odyssey] See : Epic Odyssey remote diagnostic system and selected processing units. "Extending our Global Services portfolio with this new product is further evidence of our commitment to help our customers get ahead and stay ahead," said Agfa's vice president of sales and services, Marc Schillemans. "There is no room for error in our industry today. :IntellSyst users will have fewer worries with technology and more time to grow their business." :IntellSyst will become part of Agfa's Workflow Support Contracts and Service Maintenance Agreements. Live demonstrations of :IntellSyst will be organized at Agfa's stand in PrintCity Hall 6, stand D27. About Agfa The Agfa-Gevaert Group is one of the world's leading imaging companies. Agfa develops, manufactures and markets analogue (electronics) analogue - (US: "analog") A description of a continuously variable signal or a circuit or device designed to handle such signals. The opposite is "discrete" or "digital". and digital systems, intended mainly for the graphics industry, healthcare, micrographics The production, handling and use of microfilm and microfiche. Images are created by cameras or by COM units that accept computer output directly. The documents are magnified for human viewing by readers, some of which can automatically locate a page using indexing techniques. , motion picture and photography markets. Agfa's headquarters are in Mortsel, Belgium. The company is active in 40 countries and has 120 agents throughout the world. Together they achieved a turnover of 4,215 million euros in 2003. Product and company information can be found on Agfa's home page on the World Wide Web at: www.agfa.com. About Questra Questra Corporation is an enterprise software company leading the development of intelligent device management solutions. The company's remote diagnostic and monitoring applications collect data from medical instruments, printing equipment, power monitors, and other remote devices. Equipment manufacturers such as GE Healthcare GE Healthcare is a $18 billion (USD) unit of General Electric (GE). It employs more than 46,000 people worldwide and is headquartered in Chalfont St. Giles, Buckinghamshire, United Kingdom. GE Healthcare is the first GE business segment headquartered outside the United States. , Diagnostic Products Corp., Eaton Corp.'s Cutler-Hammer business, Swissray International, and eBidenergy use Questra. Questra is headquartered in Redwood City Redwood City, city (1990 pop. 66,072), seat of San Mateo co., W Calif., on San Francisco Bay; inc. 1868. Manufactures include commmunications, electrical, electronic, and medical equipment. , CA. For more information: www.questra.com |
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