Agentek Wins Maytag Nationwide Field Service Rollout Contract to Provide Real-Time Field Customer Service.

ROSWELL, Ga. -- Agentek, Inc., the nation's leading wireless mobile computing solutions provider, announced today that it is deploying a fully integrated real-time field service solution for Maytag. Agentek's Agent Field Service and Agent Mobile Communications will supply the paperless application that interacts in real-time with the Maytag backend host enterprise systems for parts lookup, credit card validation and dynamic service call dispatch.

"Our desire to provide exceptional in-home service quality to our customers led us to seek out leading edge technology for our service technicians. With the ever-increasing expectations of consumers, it is vital that our Maytag service professionals have real-time information on part availability and direction assistance, as well as other vital details housed in our data warehouse. Agentek's solution enables our team of service techs and contact center associates to provide a premier level of service," said Darin Endecott, Director of Eastern Factory Service Operations.

Agentek equipped Maytag drivers with Intermec ruggedized PPT760 mobile computers with integrated GPRS and 802.11 radios. Some trucks in remote areas are supplemented with Wireless Matrix MBS multi-mode radios to ensure complete network coverage. By communicating wirelessly from inside the customer's home, each technician is able to draw information needed from both the hand held computer database and the enterprise systems at Maytag, all in seconds. Complete state of the art customer service is the result of the project, making the Maytag service organization second to none.

Maytag technicians also benefit from turn-by-turn voice directed driving directions right on the mobile device that provide real-time accurate information seamlessly integrated to the Agent Field Service application directing their work day.

Agentek successfully teamed with Maytag to deliver both a proof of concept pilot and an operational pilot that tested all aspects of their aggressive rollout plan. Maytag intends to rollout the application to all of its technicians this year as they expand their "All Brand" service approach.

"Agentek responded on all fronts in delivering a full turn-key solution from application and hardware to communications and training. Agentek delivered on time and on budget. That was the key to success," said Craig Hansen, Director of Information Technology at Maytag Services.

"Maytag was a great partner. They understood what it takes to deploy a project and worked side by side with our team to deliver and support this project over a very aggressive deployment schedule. We look forward to a long partnership between our companies," said Erik Anderson, Vice President of Sales, Agentek, Inc.

"Agentek's software architecture has total command of the communications structure and makes real-time possible," Hansen said. "Where others deliver part of the solution, Agentek has the complete answer for us. That means we can deliver the quality of customer service that our customers expect today."

About Agentek:

Since its beginning in 1995, Agentek, Inc. has evolved into a fast growing, full-service solutions integrator and software applications development company, specializing in Mobile & Wireless Data Collection. From customized and pre-packaged applications to backend enterprise integration, Agentek provides a complete solution spanning multiple vertical markets. Agentek's unique architecture features its patent-pending TXP protocol that enables split second wireless communications over both terrestrial and satellite networks. Agentek is a full reseller of mobile computing hardware, wireless networks and professional services packages. For more information about Agentek, visit www.agentek.com.

About Maytag:

For the better part of a century, Maytag brand appliances have been synonymous with dependability and quality. Today, Maytag remains one of America's most trusted appliance manufacturers. Based in Newton, Iowa, Maytag Appliances offers a full line of high performance appliances, including the Gemini(R) double-oven range, Neptune(R) and Atlantis(R) washers and dryers, Wide-by-Side(R) refrigerator with ClimateZone(R) Technology, and Jetclean(R) II, the world's first three-rack dishwasher. For more information on any Maytag appliance or to purchase an appliance online, visit www.maytag.com.