Agent Alliance Selects inContact as Preferred Contact Center Software Provider.SALT LAKE CITY -- inContact, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : SAAS (Software-As-A-Service) Software that is rented rather than purchased. Instead of buying software and paying for periodic upgrades, SaaS is subscription based, and all upgrades are provided during the term of the subscription. ) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it has been selected by the Agent Alliance as the group's preferred contact center software solution to offer into the marketplace. The Agent Alliance is an established organization of premier marketing and sales companies within the telecommunications industry, currently including 16 master agencies aggregating more than 1,000 individual agents. The Agent Alliance has expertise in various telecommunications products and services, including long distance, local dial tone, convergence applications, conference calling, data services, Internet connectivity, DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary , web-hosting broadband applications and VoIP. The needs of its customers range across the telecommunications spectrum, where many have expressed interest in expanding their connectivity with state-of-the-art contact center software functionality. "We are very excited to be selected as the preferred contact center software provider for the Agent Alliance," said Paul Jarman, inContact CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "This relationship is a win-win for both of our organizations. We'll add new offerings to the Agent Alliance's portfolio, while the Agent Alliance, with its current customer relationships and deep reach into hundreds of organizations with call centers, will introduce inContact into a large number of new opportunities." "We believe working with inContact and offering their solutions will help us differentiate our sales process A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. with cloud-based computing and expand our portfolio of services," said Bill Power, Agent Alliance CEO. "inContact stood out as the clear leader in our review of various contact center software providers. We have chosen them as our preferred contact center product because they are best of breed, they understand telecommunications, and they know how to work with channel partners. We've seen first-hand the success some of our customers have already had with the inContact products and we're excited to introduce inContact across our collective sales channels." About The Agent Alliance The Agent Alliance is an established organization of premier marketing and sales companies within the telecommunications industry. The Agent Alliance is comprised of a number of successful master agencies, direct sales teams and individual agents, with expertise in various telecommunications products and services, including, long distance, local dial tone, convergence applications, conference calling, data services, Internet connectivity, DSL, web-hosting broadband applications, VoIP, and now the inContact contact center platform. To learn more about The Agent Alliance, visit www.agentalliance.net. About inContact inContact, Inc. (NASDAQ: SAAS) provides the market's leading on-demand customer contact center platform, inContact, to more than 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class contact center software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ) with skills-based routing, Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), and Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com. Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. Statement: The Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. . Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.) inContact[R] is the registered trademark of inContact, Inc. All other marks are the property of their respective owners. |
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