Agencia Catalana de l'Aigua Standardizes on Siebel eGovernment Applications.Business Editors/High-Tech Writers SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--Feb. 20, 2002 Spanish Water Authority Maximizes Customer Satisfaction and Productivity Using Siebel Service, Siebel eService, and Siebel eMail Response Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), the world's leading provider of eBusiness and eGovernment applications software, today announced that Agencia Catalana de l'Aigua, the Spanish regional water authority, has standardized standardized pertaining to data that have been submitted to standardization procedures. standardized morbidity rate see morbidity rate. standardized mortality rate see mortality rate. on Siebel eGovernment Applications. The agency is using the powerful combination of Siebel Service, Siebel eService, and Siebel eMail Response to reduce the total cost of service and ensure delivery of consistent, high quality service to all the citizens of the Catalonia region of northern Spain, through whichever communication method a constituent chooses to use. To improve the delivery of public services Public services is a term usually used to mean services provided by government to its citizens, either directly (through the public sector) or by financing private provision of services. , the agency has deployed Siebel eGovernment Applications to create a single, comprehensive view of the constituent. This strategy enables the agency to track, manage and resolve inquiries from all types of constituents -- citizens, vendors, suppliers, and partners -- quickly and easily, and deliver the highest levels of quality service and constituent satisfaction, either via the Internet, email, face-to-face, the telephone or fax. Siebel Service supports complete constituent service agreement tracking, including contract status with the agency's water supply partners, expiration dates Expiration Date The day on which an options or futures contract is no longer valid and, therefore, ceases to exist. Notes: The expiration date for all listed stock options in the U.S. , contact information and other metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. , which allow the agency to ensure an inquiry is resolved within an agreed time, and guarantee satisfaction. The agency is also leveraging the Internet through Siebel eService to lower the total cost of service and enable constituents to receive self-service and assisted service via the Web. They can make new inquiries, review the status of existing ones and resolve problems using a comprehensive suite of problem resolution tools. The agency can proactively notify constituents of important issues via email, acknowledge receipt of a service request, and automatically inform the constituent when an issue has been resolved. To respond to high volumes of email quickly and professionally, the agency is also using Siebel eMail Response to automatically assign constituent emails to the most appropriate service professional, based on their availability, area of water expertise, and experience. "As a public authority directly accountable to its citizens, Agencia Catalana de l'Aigua aims to deliver the best possible service in the most efficient manner," said Celsa Poza, Information Systems Division Manager, Agencia Catalana de l'Aigua. "Siebel Systems' eGovernment solutions ensure we interact quickly and consistently with our constituents across a broad range of communications channels Also called a "circuit" or "line," it is a pathway over which data are transferred between remote devices. It may refer to the entire physical medium, such as a telephone line, optical fiber, coaxial cable or twisted wire pair, or, it may refer to one of several carrier frequencies , they ensure our staff work more productively and, most importantly Adv. 1. most importantly - above and beyond all other consideration; "above all, you must be independent" above all, most especially , they maximize the quality of service and satisfaction we deliver." Over six million citizens in the Catalonia region of northern Spain rely on the government authority Agencia Catalana de l'Aigua to regulate and manage their water supplies. The agency's services range from the management of reservoirs and dams The List of reservoirs and dams is a link page for any reservoir or dam in the world, by continent. Africa Cameroon
About Siebel eGovernment Solutions Governments around the world are adopting constituent-focused service delivery models, and Siebel eGovernment solutions provide the tools to transform a government agency, internally and externally, into a more effective institution providing best-in-class service. With Siebel eGovernment solutions, agencies can improve constituent services, provide universal access, and more effectively meet the public's needs. About Siebel Systems Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com. Except for the historical information contained herein, this press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. , Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion