Agefiph Reduces Disability Claims Processing Time by 40 Percent with Siebel Public Sector Solution.

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--May 26, 2004

With Increased Operational Efficiency, French Agency Improves the

Welfare of Workers with Disabilities

Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business applications software, today announced that Agefiph, the French agency responsible for facilitating the employment and retention of workers with disabilities, has reduced the time it takes to process claims by 40 percent using Siebel Public Sector for Benefits Case Management. By creating a single, comprehensive view of all parties involved in financing and subsidizing disabled professionals in the workplace, agency benefits payments are now reaching claimants 25 percent faster than before the Siebel deployment.

Agefiph, an agency managed jointly by employers, unions, and associations for professionals with disabilities, works closely with citizens and employers to promote the employment of disabled professionals, collect contributions from employers, and assist with funding to ensure that employees with disabilities have the same opportunities to work as nondisabled citizens. Through its $390 million annual budget, Agefiph subsidizes more than 200,000 French professionals across 85,000 companies.

"Siebel business applications have provided significant benefits for Agefiph's operations," says Yves Nonat, CIO, Agefiph. "We have streamlined grant and benefits processes, improved our responsiveness, and increased our data accuracy. We have become a more human, citizen-focused agency, and we tend to be more flexible. Now we are able to redesign organizational processes to anticipate future challenges."

Agefiph wanted to deploy a single system for managing the complete relationship life cycle with citizens, employers, and partners. Siebel Public Sector for Benefits Case Management has enabled the agency to reduce the time it takes to notify citizens of a decision on a majority of claims from several days to 24 hours. The unified system has accelerated the payment process as well, reducing the average payment time from eight days to six days. Siebel Public Sector applications have enabled Agefiph to involve junior administrators more deeply in the process while deploying more senior administrators to handle more complex tasks.

Until recently, the benefits case management process -- including disability funding application, assessment, approval, and the payment process -- was slow, redundant, and labor-intensive. Agefiph's staff used to be overwhelmed by multiple disconnected paper-based and electronic systems and processes, generating a significant amount of manually processed postal correspondence. The primary home-grown system used to maintain 700,000 citizen records and was slow and notoriously inflexible.

In January 2003, the agency deployed Siebel Public Sector for Benefits Case Management across its 18 regional sites to provide a single, complete view of all parties involved in assisting professionals with disabilities in the workplace. Now, when employers or employees want to request a subsidy, they can call or mail Agefiph. Automated, customer-centric benefits case management processes have replaced the outdated processes involved in applying for the subsidy, processing and assessing the claim, arranging funding, closing cases, and accessing audit trails.

Governments around the world deploying Siebel Public Sector for Benefits Case Management include Centers for Medicare & Medicaid Services; Commonwealth Department of Family and Community Services (Australia); Library of Congress (U.S.); New South Wales Department of Community Services (Australia); Leeds City Council (UK); State of Kansas, Department of Human Resources; State of Kentucky, Department of Employment Services; and Tesoreria General de la Seguridad Social (Spain).

For more information on Siebel Public Sector for Benefits Case Management, please visit http://www.siebel.com/pr/socialservices.

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries.

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