Affin Bank Selects S1 CRM Solution to Power New Call Center.Business Editors S1 to Provide Advanced CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Capabilities for Leading Malaysian Bank's New Telephone Banking Service S1 Corporation (Nasdaq: SONE), a leading global provider of enterprise solutions to the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. industry, has won a major order for its CRM solution from AFFIN Bank Affin Bank is the smallest anchor bank in Malaysia. This bank started growing by giving out low interest credit cards and loans. External links
AFFIN Bank selected S1's Support Center to integrate with its new call center following an in-depth analysis of the CRM and contact center marketplace. S1 will provide AFFIN Bank with a fully integrated contact center environment to deliver increased revenue opportunities, additional banking services and improved customer loyalty and customer cross- and up-sell. The S1 Enterprise family of products not only supports the transactional needs of financial institutions, but also provides an actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. , customer-centric view across all delivery channels, allowing them to better sell to and service their customers. S1 CRM Solutions focus on three areas: -- S1 Marketing Solutions bring customer information together to help plan, manage and execute more successful marketing campaigns. -- S1 Service Solutions deliver full support-center capabilities addressing both customer care and financial transactions. -- S1 Sales Solutions allow sales teams to better manage their opportunity pipeline. -- S1 Analytics features easy to use analytical and segmentation tools including applications for demographics, profitability and householding. S1 provides the only solution that integrates these three areas, enabling financial institutions to optimize delivery channels for both execution of financial transactions as well as delivery of marketing campaigns, customer care and customer service. The S1 CRM Solutions family consists of a combination of products from S1's Full Service Banking Group and the acquisition of Point Information Systems, brought together under the S1 brand and integrated through the S1 Enterprise Platform. S1 CRM Solutions are designed to support the sales, marketing and service efforts of financial institutions. Comprised of four main solution groups, the complete family of products delivers integrated end-to-end CRM support, allowing financial institutions to leverage customer information to build stronger relationships and increase loyalty: -- S1 Marketing Solutions bring customer information together to help plan, manage and execute more successful marketing campaigns. -- S1 Service Solutions deliver full support-center capabilities addressing both customer care and financial transactions. -- S1 Sales Solutions allow sales teams to better manage their opportunity pipeline. -- S1 Analytics features easy to use analytical and segmentation tools including applications for demographics, profitability and householding. "Selecting S1 Support Center to power our call center is a key decision in our drive to streamline AFFIN Bank's sales, marketing and customer support processes and help increase our sales revenues while reducing operational costs," commented Mohd Fuad Ibrahim, First Vice President of AFFIN Bank. "It's important for AFFIN Bank to have a CRM solution that can be installed quickly and easily - allowing us to take early advantage of the business benefits that S1 Support Center provides. S1's multi-channel flexibility means that we now have a CRM approach that can handle channel developments on how customers want to bank, giving us a powerful platform for developing new products and services to address this opportunity." Ben Foo Seck Tuan, Vice President for S1 Asia-Pacific-Japan, added, "The financial services sector is all about building relationships with customers, and AFFIN Bank, with its decision to implement a CRM system for the new telephone banking channel, clearly recognizes this. The S1 Enterprise allows AFFIN Bank to implement a solution quickly to a relatively small number of users, and then progressively deliver more advanced capabilities across the enterprise without further complex or expensive implementation issues In the Business world, companies frequently set-up a connection between which they transfer data. When the connection is being set-up, it is referred to as implementation. When issues occur during this phase, they are known as implementation issues. ." About AFFIN Bank AFFIN Bank is a leading provider of banking and financial services to the Malaysian retail and enterprise banking sector. AFFIN Bank has a range of services including deposit accounts, loans Islamic bank accounts, trade accounts, remittances
Remittances are transfers of money by foreign workers to their home countries. and credit cards. AFFIN Bank commenced operations as a result of a merger between the PAB PAB In currencies, this is the abbreviation for the Panamanian Balboa. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. and BSN BSN abbr. Bachelor of Science in Nursing Commercial Bank in January 2001 and now has a network of 89 branches nationwide. The synergy The enhanced result of two or more people, groups or organizations working together. In other words, one and one equals three! It comes from the Greek "synergia," which means joint work and cooperative action. from the merger now has AFFIN Bank poised to charter new heights in its bid for pole position pole position Noun 1. (in motor racing) the starting position on the inside of the front row, generally considered the best one 2. an advantageous starting position Noun 1. on the Malaysian financial scene. AFFIN Bank has approximately 3,500 employees and is headquartered in Kuala Lumpur Kuala Lumpur (kwä`lə l  m`pr), city (1990 est. pop. , Malaysia.About S1 Corporation S1 is a leading global provider to more than 3,800 banks, insurance providers, and investment firms of enterprise software solutions that turn customer interactions into profits. S1's Enterprise solutions deliver a transactionable, customer-centric view across all delivery channels, resulting in a more compelling experience for the customers and a more profitable relationship for the financial institution. S1 is the only provider with the proven experience, breadth of products, and financial strength to empower financial services companies' Enterprise eFinance strategy. S1 maintains 30 offices in 16 countries including worldwide consulting and data centre services. Additional information about S1 is available at www.s1.com. Forward-Looking Statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. This press release contains forward-looking statements relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc results of operations; product features and benefits; market penetration Noun 1. market penetration - the extent to which a product is recognized and bought by customers in a particular market penetration - the act of entering into or through something; "the penetration of upper management by women" and market strategies. Such statements are made based on management's beliefs as well as assumptions made by, and information currently available to, management, pursuant to `safe-harbor' provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. While these statements reflect our best judgment, they are subject to risks and uncertainties that could cause a change in focus and direction. A discussion of certain risk factors that may cause actual results to differ from these forward-looking statements can be found in S1's Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. on file with the SEC. |
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