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Aetna.


Aetna announced it's offering an interactive voice response system called Voice2Form to enable members with both Aetna disability and medical insurance to easily provide consent to participate in the insurer's Integrated Health and Disability program. By accessing an online electronic consent form on Aetna Navigator See Netscape Navigator, Netscape and Norton Navigator.

Navigator - Netscape Navigator
, Aetna's secure member Web site, members can complete and submit an electronic signature in real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example.  and print a copy of the form for their records. The consent method is being used successfully by Aetna Disability and is widely used by members filing a disability claim via telephone. More than 90% of those filing a claim by phone authorized au·thor·ize  
tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es
1. To grant authority or power to.

2. To give permission for; sanction:
 consent for participating in the IHD IHD ischemic heart disease.  program via the Voice2Form system.
COPYRIGHT 2007 A.M. Best Company, Inc.
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Copyright 2007, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Title Annotation:offers an interactive voice response system to customers
Author:Chordas, Lori
Publication:Best's Review
Article Type:Brief article
Date:Feb 1, 2007
Words:114
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