Aetna Reminds Members Affected by Midwest Flooding Where to Call for Help.-- Company is Taking Steps to Help Members Get the Care They Need -- HARTFORD, Conn. -- Aetna (NYSE NYSE See: New York Stock Exchange : AET AET Aetna, Inc. AET After Extra Time AET Actual Evapotranspiration AET Alliance for Environmental Technology AET Alpha-Ethyltryptamine AET Applied Extrusion Technologies, Inc. ) is making it easier for members impacted by the extensive flooding in the Midwest to refill refill noun A second allotment of a prescription agent obtained from a pharmacy, which is allowed by the original prescription verb Pharmacology To obtain more of a particular drug, after the initially prescribed amount of the agent has been used or prescriptions and access employee assistance and behavioral health Behavioral health was first used in the 1980's to name the combination of the fields mental health and substance abuse. As an example, an organization serving both mental health and substance abuse clients might refer to its practice as behavioral health or programs. In addition, the company has temporarily lifted some medical and dental policies for members to help them access care in Iowa, Indiana, Illinois and other areas where many people have been evacuated e·vac·u·ate v. e·vac·u·at·ed, e·vac·u·at·ing, e·vac·u·ates v.tr. 1. a. To empty or remove the contents of. b. To create a vacuum in. 2. from their homes and some medical facilities are closed. Aetna members who have been affected by the disaster and need help finding care or have lost or left their ID cards behind in an evacuation can reach Aetna at the following toll-free telephone numbers A toll-free, Freecall, Freephone, or 800 number is a special telephone number, in that the called party is charged the cost of the calls by the telephone carrier, instead of the calling party. : * Aetna Member Services: 1-800-443-AETNA (1-800-443-2386) * Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779) * Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or 1-800-227-5720 * Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232) * Aetna Dental: 1-877-238-6200 "Our deepest concern and sympathies go out to those impacted by the devastation caused by the flooding," said Aetna Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Ronald A. Williams. "Our focus is on helping our members get the care they need, recognizing that many have been evacuated from their homes and may not be able to use their usual pharmacies, physicians and hospitals." Aetna members in areas affected by the Midwest flooding may refill their prescriptions early, if needed, and those who use Aetna's mail-order pharmacy can receive a replacement prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed by the flooding. Aetna Behavioral Health is offering its Employee Assistance Program resources to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP (Extensible Authentication Protocol) A protocol that acts as a framework and transport for other authentication protocols. EAP uses its own start and end messages, but then carries any number of third-party messages between the client (supplicant) and access control customers, during this time of need. Aetna members can contact Aetna EAP 24/7 for telephonic consultation, referrals or general information such as areas affected by the flooding, shelters and government resources. Aetna's EAP professionals have experience dealing with traumatic events and are available to help. Consultation and other support are available for plan sponsors as they welcome employees back to work. Impacted Aetna members can seek urgent or emergency care anywhere, as needed as needed prn. See prn order. . For members in Iowa, Indiana, Illinois and other areas where the flooding has caused the closure of some hospitals and physician or dentist offices, Aetna is also approving non-emergency care for members at out-of-network providers as needed to allow members who can't access their normal providers to receive the care they need. Similar policy changes will be implemented as necessary in other affected areas to ensure members have access to care. Aetna will also adjust its policies to comply with any local, state or federal disaster executive orders or regulations issued related to these catastrophic events. To help life, disability and long-term care long-term care (LTC), n the provision of medical, social, and personal care services on a recurring or continuing basis to persons with chronic physical or mental disorders. members in the affected areas, Aetna is extending deadlines for filing claims, and modifying procedures such as those for collecting evidence of insurability. Aetna is one of the nation's leading diversified health care benefits companies serving approximately 37.3 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups employer group Association of employers Managed care An entity with a current group benefits agreement in effect with a health plan to provide covered health care services to its employee-subscribers and eligible dependents. , individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates. www.aetna.com |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion