Aestiva LiveHelp Version 3.0 Promotes ``People Power''.Business Editors TORRANCE Torrance, industrial and residential city (1990 pop. 133,107), Los Angeles co., SW Calif.; inc. 1921. It has large aircraft and electronics industries. Among its many manufactures are aircraft, electronics, communications equipment, aluminum products, steel, and , Calif.--(BUSINESS WIRE)--Oct. 9, 2001 Aestiva LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control today announced the availability of Aestiva LiveHelp Version 3.0. The product allows businesses to provide live customer communications through their Web sites. Aestiva is committed to helping companies fully integrate the Web with every component of their business. The new features of Aestiva LiveHelp 3.0 further that commitment. One new feature is groups handling, which allows chat requests to connect with specific individuals or groups within an organization; linking the company Web site to sales, support, accounts-receivable or any other department. "Groups handling gives customers a complete connection to your business," said D.M. Silverberg, Aestiva's Director of Technology. Aestiva LiveHelp makes it possible for customers to visit a Web site and chat live with real people in an organization; and in any part of the organization. "It puts customers in touch with people," said Silverberg, "It gives your Web site people-power." Aestiva LiveHelp is a "point-and-click" Web application. Once the free installation is complete, a company can establish live support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services through links on their Web site or in email messages. The links launch a chat window where staff can help customers by answering questions or "pushing" specific Web pages to them. Other new features of Aestiva LiveHelp Version 3.0 include chat transfer, which allows staff to hand off a chat session to any other staff; chat conferencing See teleconferencing. , which makes it possible for any number of staff to be brought into the online discussion; dynamic image links, which indicate whether or not chat is currently available; and Aestiva's Active-Chat technology which lets users know when staff is reading a message, typing a reply, or waiting for the next question. Unlike ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja). chat services, Aestiva LiveHelp is installed on one's own Web site. There are no monthly fees. Like all Aestiva products, Aestiva LiveHelp is completely Web-centric. The system runs through a browser browser Software that allows a computer user to find and view information on the Internet. The first text-based browser for the World Wide Web became available in 1991; Web use expanded rapidly after the release in 1993 of a browser called Mosaic, which used so there's no software to install on staff computers. Every staff member can access Aestiva LiveHelp over the Web, whether they're using Windows, Macintosh or any other operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. . Administrative functions are also Web-based, so setup See BIOS setup and install program. , report retrieval and other advanced tasks are available from work, home -- any location. Also available is Aestiva LiveHelp Pro Version 3.0. In addition to all the features of standard Aestiva LiveHelp, the Pro edition includes database logging, making it possible to pull up chat histories. Visit http://livehelp.aestiva.com for more information. About Aestiva Aestiva LLC has been a leader in Web-based computing computing - computer technologies since 1996. Its products are cutting-edge Web software applications that operate on Unix, Linux, Windows and Macintosh platforms. Aestiva's focus on powerful yet easy-to-use Web-based technologies has made its products popular with thousands of Web designers worldwide. Visit http://www.aestiva.com for more information. |
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