Aerus Electrolux Selects Aradiant Corp. to Provide Customer Care During Non-Business Hours.Business Editors & High-Tech high-tech also hi-tech adj. Informal Of, relating to, or resembling high technology. high-tech Adjective same as hi-tech Adj. 1. Writers SAN DIEGO--(BUSINESS WIRE)--March 18, 2002 Further demonstrating its flexibility and customized service offerings Aradiant Corp. announced that its "Servistream(SM)" product, which provides cost effective, outsourced customer care and technical support was selected by Aerus Electrolux, a major producer of floor care products, to provide customer service during non-business hours. The strategic partnership enables Aerus Electrolux to extend their hours of operation giving their customers the option to contact customer service at their desirable time, enhancing their overall service experience. Aradiant's customer service representatives, known as iGuides(SM), will support Aerus Electrolux by answering phone calls and responding to emails. Throughout each customer interaction Aradiant iGuides will identify opportunities to cross-sell Aerus Electrolux products helping to increase sales revenue and customer satisfaction. "Aradiant Corp. will give us the flexibility to provide our customers with service during off hours enabling us to capture additional revenue," said Ed Huff huff - To compress data using a Huffman code. Various programs that use such methods have been called "HUFF" or some variant thereof. Opposite: puff. Compare crunch, compress. , director of distribution & customer service of Aerus Electrolux. "Aerus Elextrolux is committed to providing an unsurpassed level of service and Aradiant is pleased to offer a customized solution that will exceed customer expectations," stated Linda G. Noda Hobbs, president of Aradiant Corp. About Aradiant Corp. Aradiant Corp. integrates highly skilled professionals with state-of-the-art technology to provide innovative customer care solutions that enable companies to more effectively communicate inside and outside their organizations. Companies rely upon Aradiant's products to provide their customers with interactive, value-added services A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. . Aradiant's 24/7 contact center and company headquarters are based in San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. . Aradiant Corp. is a leading provider of personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. and cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. customer care and technical support. Aradiant's "Servistream(SM)" product provides our clients with live-agent, outsourced customer service through a variety of communication channels including toll-free numbers, e-mail, live chat, voice-over-Internet, and collaborative browsing Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. , all 24/7, 365 days a year. Aradiant also offers reports on customer interaction and purchasing trends to assist companies in increasing sales, profitability, and customer loyalty. For more information visit www.Aradiant.com or call 858/505-4368. About Aerus Electrolux The Electrolux(R) name has been synonymous with synonymous with adjective equivalent to, the same as, identical to, similar to, identified with, equal to, tantamount to, interchangeable with, one and the same as the best floor care products for over seven decades. From that foundation, we have built a new vision: Aerus(TM), a company that isn't just making homes cleaner, it's about making lives better. By broadening our focus, we will continue to offer our high-quality floor care products, as well as innovative new products to deliver solutions that you want and need. Our priorities remain the same: quality products and personal service to our current Electrolux(R) customers as well as our new Aerus(TM) customers. By adopting the Aerus(TM) name, we will prevent confusion by distinguishing our company from The Electrolux Group(TM) of Sweden, a separate company, that sells other indoor and outdoor appliances in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Canada. For more information please call 276/645-2736 or visit www.aerusonline.com |
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