Aerospace Products and Oregon Society of CPAs Select TeleVantage IP-PBX and Contact Center.Improves Performance and Operational Efficiencies CAMBRIDGE, Mass. -- Vertical Communications Vertical Communications, Inc. NASDAQ: VRCC is a corporation that specializes in software-based PBXes (eg business telephone systems). Vertical Communications changed its name on 1 January, 2005 from Artisoft, Inc. after acquiring Vertical Networks in September 2004. (VRCC VRCC Valkyrie Riders Cruiser Club (Motorcyclists) VRCC Vehicle Roadside Communications .OB)("Vertical"), a leading provider of next-generation, IP-based phone systems and voice applications that help businesses better serve their customers, announced today that the aviation industry's foremost supply chain management provider and a non-profit are deploying Vertical's award-winning TeleVantage[R] IP-PBX and Contact Center. TeleVantage is a feature-rich, software-based solution that combines an innovative IP-PBX with a suite of high-value voice applications, including unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , personalized call-handling rules, comprehensive call recording and a robust contact center. TeleVantage also features ViewPoint, an award-winning graphical user interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to that increases employee effectiveness by providing access to hundreds of phone system features through an intuitive, Web- or Windows[R]-based environment. Aerospace Products, (API) a wholly-owned subsidiary of First Aviation Services, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : FAVS FAVS Fabbrica Armi Valle Susa FAVS Fighter Attack Visual System ), is the aviation industry's leading provider of parts and innovative distribution and supply chain management solutions. In order to optimize its record-of-service to aircraft operators, manufacturers and MRO MRO In currencies, this is the abbreviation for the Mauritanian Ouguiya. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. providers, API turned to Vertical's TeleVantage 7 to handle and route 150-200 international inbound calls per hour for its global order entry system. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Greg Myers Gregory Richard Myers (born on April 14, 1966, in Riverside, California) is a former baseball catcher and designated hitter most recently for the Toronto Blue Jays of the American League of Major League Baseball . He played 18 seasons in the MLB, which began in 1987. , senior customer service manager at API, "TeleVantage allows API to be the most effective contact center I've ever worked with. It lets our agents handle 95% of our customers' calls within 30 seconds or less, exceeding industry benchmarks." He added, "Its flexibility allows us to enhance our order entry system to accommodate customers' unique purchasing needs. For instance, we use TeleVantage's Call Classifier to identify calls from our top tier customers and intelligently route these calls to the appropriate agent." As an industry veteran of IP contact centers, Myers also appreciates the value that TeleVantage's Windows-based interface, ViewPoint, brings to the company's international contact centers. "ViewPoint allows me to see a dynamic real-time view of everything that's going on in the center," he said. "At the same time, ViewPoint's ease-of-use lets agents intuitively drag and drop A graphical user interface (GUI) capability that lets you perform operations by moving the icon of an object with the mouse into another window or onto another icon. For example, files can be copied or moved by dragging them from one folder to another. calls to transfer or conference, point and click to call contacts, or listen to voice mail," he noted. The Oregon Society of CPAs is a professional membership organization with more than 4,600 members and seven local service areas statewide. According to Phyllis Barker, the Society's vice president of administration and finance, increasing operational efficiency and staff productivity helps the Society provide better service for its diverse membership. The Society selected TeleVantage 7 because of its ease-of-use and cost savings. Barker also emphasized the merits of ViewPoint, which enable the staff to point and click to play voice messages, place and receive calls, manage multiple active calls, access contacts, and allow users to see each other's availability in a Windows-based interface. She said, "ViewPoint allows our staff to respond more professionally to ensure the desired customer service experience for our members." As a non-profit looking to reduce costs, the Society also employs TeleVantage's Direct Inward Dialing See DID. (communications) Direct Inward Dialing - (DID) A service offered by telephone companies which allows the last 3 or 4 digits of a phone number to be transmitted to the destination exchange. (DID) feature, which allows members to dial a staff number directly thereby bypassing an auto-attendant. DID also eliminates the number of phone lines the Society leases resulting in additional savings. "TeleVantage's functionality is the engine behind increased productivity and improved customer service for many businesses," said Dick Anderson
Richard Paul Anderson (born February 10, 1946 in Midland, Michigan) is a former American Football defensive back for the American Football League's and NFL's Miami , executive vice president and general manager of Vertical Communications. "TeleVantage provides companies of all sizes with a competitive edge by converting their telephone system into a powerful business tool." About Aerospace Products International Aerospace Products International, Inc., headquartered in Memphis, Tenn., is the leading provider of innovative distribution and supply chain services for the aviation industry. API distributes aircraft parts and related products and components to manufacturers, maintenance providers, and operators of some of the most widely used commercial and general aviation aircraft. In addition to its product supply services, API offers the aviation industry extensive supply chain management and third-party logistics A third-party logistics provider (abbreviated 3PL) is a firm that provides outsourced or "third party" logistics services to companies for part, or sometimes all of their supply chain management function. services and solutions, including forecasting and procurement services, inventory management, rotables management, and product sales. API also offers overhaul and repair services for brakes and starters/generators, and builds custom hose assemblies. Its parent company, First Aviation Services Inc., (NASDAQ: FAVS) is a worldwide leader in providing services to operators of some of the most widely used military, commercial and general aviation aircraft. More information is available at www.apiworldwide.com and www.firstaviation.com. About Oregon Society of CPAs Established in 1908, the OSCPA OSCPA Oklahoma Society of Certified Public Accountants OSCPA Ohio Society of Certified Public Accountants is a professional association for Oregon CPAs with over 4600 members. For more information visit www.orcpa.org. About Vertical Vertical Communications, Inc. is a leading provider of next-generation IP-based voice and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. systems for business. Vertical combines voice and data technologies with business process understanding to deliver integrated IP-PBX and application solutions that enhance customer service and business productivity. Vertical's customers are leading companies of all sizes - from small to large and distributed - and include CVS/pharmacy, Staples and Apria Healthcare. Vertical is headquartered in Cambridge, Mass. and delivers its solutions through a worldwide network of systems integrators, resellers and distributors. For more information, please visit the company's Website at www.vertical.com. "Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 Statements regarding the future growth and potential opportunity of the IP-PBX telephony market and future market demand for our products and services, our prospectus for future expansion of our international presence, our ability to provide our customers with products, services and customer support they consider beneficial and cost-effective, our revenue growth as a result of responding to the market opportunity presented, our ability to expand our position as an industry leader, as well as other statements that are not historical facts are "forward-looking statements." These forward-looking statements rely on a number of assumptions concerning future events and are subject to a number of risks and uncertainties that could cause actual results to differ from those contained in the forward-looking statements. These include, but are not limited to, uncertainties surrounding whether the IP-PBX telephony market will grow as projected and present opportunities in the future; whether market opportunity will present itself in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Europe and whether we will be able to capitalize upon such opportunity; whether we will be able to successfully execute our business strategies; whether our customers will perceive our products, services and customer support as valuable and beneficial; volatility in our stock price as a result of the matters discussed above; the volatility of gross margins, to reduce operating expenses Operating expenses The amount paid for asset maintenance or the cost of doing business, excluding depreciation. Earnings are distributed after operating expenses are deducted. , and to manage cash flows (and the timing and degree of any such improvements in gross margins, reductions in operating expenses and management of cash flows); failure to integrate in an efficient and timely manner acquired companies; failure to retain and attract key employees; or difficulties and other factors detailed in the Company's filings with the Securities and Exchange Commission, including the most recent filing of Form 10-Q Form 10-Q See 10-Q. . Trademark Information Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc. Artisoft, TeleVantage, InstantOffice, Comdial, Vertical Networks, XTS-IP, Telenium(IP) and StarPlus are registered trademarks of Vertical Communications, Inc. Windows is a registered trademark of Microsoft Corporation. All other brand and product names are used for identification only and are the property of their respective holders. |
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