Aerosoles Selects Newgistics' SmartLabel Returns Service; Leading Footwear Company Seeks to Improve Customer Experience Through Convenient Returns Service.Business Editors SAN FRANCISCO--(BUSINESS WIRE)--June 2, 2003 Newgistics, Inc., the leader in returns management services for direct retailers, today announced that Aerosoles(TM), an Edison, N.J.-based footwear company, has selected its SmartLabel(TM) service to enhance Aerosoles' customer support program. Aerosoles will implement the SmartLabel service for its catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. and online customers beginning this month. Newgistics' patent-pending SmartLabel service includes a convenient pre-paid, pre-addressed return shipping label on the customer's packing slip A packing slip, sometimes known as a packaging slip or customer receipt, is a shipping document that accompanies delivery packages, usually inside an attached shipping pouch or inside the package itself. received with their merchandise. SmartLabel's dynamic barcode links the package to the customer's invoice An itemized statement or written account of goods sent to a purchaser or consignee by a vendor that indicates the quantity and price of each piece of merchandise shipped. A consular invoice is one used in foreign trade. and provides reliable package visibility to Aerosoles early in the returns process. This enables customer service representatives to proactively address customers' exchange or credit needs, resulting in increased customer satisfaction and loyalty while improving Aerosoles visibility to and control over the returns process. "Exceptional customer service is a cornerstone of the way we do business," said Robert Garris, Vice President of Direct Marketing for Aerosoles. "Adding convenient methods for returning products makes sense, especially when -- with SmartLabel -- we can also gain operational efficiencies. Aerosoles is well known for offering high quality shoes and convenient shopping experiences. Newgistics' return service reinforces these values to our customers." Newgistics' SmartLabel service enables retailers to streamline the entire product returns cycle to help them gain operational efficiencies, maximize customer loyalty and realize a competitive advantage. Typically, retailers see a 70% usage of the SmartLabel returns service within 150 days of launch. "Aerosoles is committed to meeting the needs of their customers," said Raymond B. Greer, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Newgistics. "Our proven SmartLabel returns service is an important way for them to increase customer satisfaction and retention while cutting costs. We're delighted to be working with them." Product returns in the catalog and online retail industry can total between five and 25% of sales, depending on the type of items sold. Over 44% of consumers do not purchase direct due to the perception surrounding returns, and 46% who purchased direct will decrease buying due to a difficult returns process, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. SMG SMG - Screen Management Guidelines. A VMS package of run-time library routines providing windows on DEC VT100 terminals. and PWC reports. Meanwhile, 75% of consumers say they will buy more from a retailer if the returns process is convenient and easy-to-use, according to a 2002 Benchmark study on consumers' attitudes toward returns. About Aerosoles Aerosoles is a leading brand of footwear based in Edison, New Jersey Edison Township (usually known as Edison) is a township in Middlesex County, New Jersey, United States. As of the United States 2000 Census, the township had a total population of 97,687, making it at the time the fifth largest municipality in New Jersey. As of the U.S. . Since 1987, Aerosoles has developed high quality, comfortable and fashion-right shoes at affordable prices. We have over 500 employees to help us design, import, distribute and market a broad range of footwear and accessories. Aerosoles shoes are currently sold in over 87 Aerosoles retail stores in the U.S., through the Aerosoles catalog, and in thousands of department and specialty stores Noun 1. specialty store - a store that sells only one kind of merchandise shop, store - a mercantile establishment for the retail sale of goods or services; "he bought it at a shop on Cape Cod" in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Canada. We offer a vast assortment of women's shoes to suit every occasion, from office to weekend wear and everything in between. For more information, visit www.aerosoles.com. About Newgistics Newgistics, Inc. (www.newgistics.com) is the leader in returns management for the direct retail industry. By combining technology and logistics, Newgistics solves the two main issues facing direct retailers in managing returns: improving the customer's return experience and driving direct retailers' operating efficiencies. Our market-leading service, SmartLabel(TM), has managed millions of packages for leading direct retailers. Together with the U.S. Postal Service The U.S. Postal Service (USPS) processes and delivers mail to individuals and businesses within the United States. The service seeks to improve its performance through the development of efficient mail-handling systems and operates its own planning and engineering programs. (TM) and logistics leaders R.R. Donnelley Logistics and USF USF University of South Florida USF Universal Service Fund (often part of phone bill in US) USF University of San Francisco USF University of Sioux Falls USF University of St. Processors, Newgistics has created the most extensive returns management network in the industry. |
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