Aeroprise joins the Peregrine Systems Connections ISV Program; Partnership Empowers Mobile Employees with Wireless Workflow Management.

Business Editors/High Tech Writers

MOUNTAIN VIEW & SAN DIEGO, Calif.--(BUSINESS WIRE)--Jan. 28, 2002

Aeroprise, Inc. a leading provider of Wireless Workflow Management solutions and Peregrine Systems, Inc. (Nasdaq:PRGN), a leading global software company, today announced that Aeroprise has joined the Peregrine Connections ISV Program and developed its AirWarrior Personalization Console and Wireless Gateway for Peregrine's Action Request System(R).

Communication and responsiveness are the keys to customer satisfaction for Service Management organizations. Because service employees are disadvantaged when disconnected from their enterprise systems, the Aeroprise solution empowers the employee to define (1) future events they consider business-critical, (2) relationships that are a priority for service, and (3) how to receive personalized wireless data: automatically via alerts and pull on-demand. Peregrine and Aeroprise will work together to define a go-to-market strategy for the applications that will include joint marketing, promotion and sales.

"Personalization of business process allows employees to self-define their advantage. With Aeroprise wireless workflow solutions, the employee proactively chooses which future events and relationships they consider a priority, and prefer to resolve through immediate service," said George de Urioste, CEO of Aeroprise. "As a result, wireless real-time connection with self-managed workflow achieves higher customer satisfaction for the Service Management employee."

Today's business environment demands reduced expenses and increased productivity. An Aeroprise customer has achieved calculated ROI of 882%, with strong reduction in problem resolution time and increased productivity.

"Peregrine is committed to helping software vendors like Aeroprise in their goals of providing first-class wireless workflow management applications. Together with Aeroprise, Peregrine helps customers in the IT Service Management industry achieve success through innovative technology solutions," said Craig Ryall, Senior VP of Worldwide Alliances. "We're excited about helping them expand the reach of their application and ROI into our customer community."

The Peregrine Connections ISV Program is designed to provide ISVs with development and go-to-market support for software applications built on Peregrine's platform technology, such as the newly released Action Request(R) System (AR System) 5.0. The program recognizes excellence in application development, design and deployment and helps to expand the reach of those benefits to Peregrine customers. Additionally, the program will help ISVs and developers expedite the time to market by providing invaluable access to Peregrine customers through joint marketing activities, as well as training, support and the ability to bundle a broad array of Peregrine products into their solution that give them the competitive advantage needed to increase value to their customers.

As an example of the value derived from the Aeroprise Personalization Console, the employee can define an alert based on their preferred knowledge. When a business event occurs that fits the employee's criteria, the Aeroprise application is triggered, extracts the information from the Peregrine AR System(R) and sends it to her wireless device as an "actionable alert." No intervention from the employee or the administrator is required to push the alert. Once the preferred knowledge is received, she "clicks on it" and is taken to the ticket in the Peregrine AR System(R). From there, the employee has wireless capability to take action and modify the data, such as reassign, escalate, approve, prioritize, view problem details, etc. As a result, employees deliver proactive customer service to events they have self-defined as business-critical.

No programming is required to wirelessly enable your existing AR System(R) applications. Through a "point-and-click" interface, your first Aeroprise application will be up and running in less than an hour. Aeroprise products are architected for ease of installation and maintenance.

To see other robust features of Wireless Workflow Management for the employee, please visit the on-line demonstration at www.aeroprise.com. An evaluation copy of Aeroprise's Personalization Console and Wireless Gateway may be requested at the conclusion of the on-line demonstration.

About Peregrine

Founded in 1981, Peregrine provides solutions that enable companies to manage infrastructure, as well as extend next generation e-Business capabilities inside the enterprise and across the firewall. As a leading global software company, Peregrine helps companies achieve a state of frictionless business and gain competitive advantage. Its solutions reduce costs, improve profitability and release capital, generating a lasting and measurable impact on the productivity of assets and people.

BusinessWeek in 2001 named Peregrine as one of the 100 best performing IT companies. Headquartered in San Diego, Calif., Peregrine currently has some 4,000 employees located in more than 100 offices worldwide, and its customers include 92 percent of the Fortune 500 companies. For more information, visit Peregrine's Web site at www.peregrine.com.

About Aeroprise:

The Aeroprise solution targets extraction of data from workflow systems and introduces the concept of Wireless Workflow Management. Wireless access alone causes the handheld device to be deluged with information (customer service requests, approvals, etc.). True advantage for the employee is created only by empowering them to self-define the workflow events they need while mobile. By creating a meta-workflow product which is pre-integrated with disparate desktop systems, the employee harnesses the power of the underlying technologies in a personalized way. For the first time, personalization of business process by the employee can occur without changing a company's global procedures. Aeroprise creates an easy-to-use framework for personalized interaction with enterprise applications, adapting to the evolution of an employee's daily activity. A key element of the Aeroprise value proposition is its Personalization Console, which enables the employee to specify preferred knowledge for their wireless devices. The employee self-defines their competitive advantage by specifying business-critical events and relationships, thus receiving the information most meaningful at their wireless device. Our vision is Wireless Weapons for the Agile Employee. Faster analysis, quicker responses and broader access to resources give the Agile Employee a competitive advantage in their day-to-day job. The Aeroprise product is installable by the customer, eliminating the need for consulting services and resulting in a lower total cost of ownership.

Peregrine Systems is a registered trademark of Peregrine Systems, Inc. Action Request System and AR System are registered trademarks of Peregrine Remedy, Inc. All other trademarks are the property of their respective owners.

Aeroprise and AirWarrior are copyrighted to Aeroprise, Inc. Other company or product names have been used for identification purposes only and may be trademarks or registered trademarks of their respective companies.