Aeroprise Integrates Wireless Workflow Management Application With Peregrine Systems Action Request 5.0.

Business Editors/High-Tech Writers

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Feb. 28, 2002

Streamlining IT Service Management Helps Users Realize

Over 800% ROI and Improved Productivity

Aeroprise, Inc., the leading provider of Wireless Workflow Management solutions, today announced that it has designed its wireless workflow management application for Information Technology Service Management organizations to operate with Peregrine Systems(R), Inc. (Nasdaq:PRGN) newly launched Action Request System 5.0 (AR System(R)) platform.

With Aeroprise's web-based Personalization Console and Wireless Workflow Management products, for the first time employees can define business critical events and customer relationships for wireless action. This real-time connectivity with self-managed workflow achieves higher customer satisfaction for the Service Management employee. Specifically designed for AR System 5.0 and earlier versions, the solution sharply reduces problem resolution time, yields immediate ROI and boosts productivity across an organization. The Aeroprise solution operates with Peregrine IT applications, including the Remedy Service Management suite of Help Desk, Change Management, Asset Management and Service Level Agreement solutions, as well as with third-party proprietary applications built by Peregrine customers for the AR System(R) 5.0 platform. Peregrine AR System is used by more than 60 percent of Fortune 100 companies to build and power flexible applications that automate and extend frictionless business processes.

"A broad range of e-Business applications for IT Service Management have been developed and architected for AR System(R) 5.0. By coupling the utility of those applications with wireless workflow management, employees are empowered like never before to field and respond to service requests remotely," said George de Urioste, CEO at Aeroprise. "Personalized interaction creates a new agility by allowing employees to define the interaction according to what makes the best business sense." Accordingly, CIOs, managers and technicians can personalize their business process by self-defining critical information and choosing how and when to receive it wirelessly. As today's business environment demands reduced expenses and increased productivity, an Aeroprise customer achieved ROI of 880%. Key to this success was strong reduction in problem resolution time and increased productivity.

Communication and responsiveness are the keys to customer satisfaction for Service Management organizations. Because enterprises demand 24/7 uptime, service employees work around the clock. Real-time wireless access is important. However, employees feel deluged when all of the information received on their desktop computer flows to their handheld device. The Aeroprise solution empowers the employee to define (1) future events they consider business critical, (2) relationships that are a priority for service, and (3) how to receive personalized wireless data: automatically via alerts and pull on-demand.

As an example of the value derived from the Aeroprise Personalization Console, the employee can define an alert based on their preferred knowledge. When a business event occurs that fits the employee's criteria, the Aeroprise application is triggered, extracts the information from the Peregrine AR System(R) and sends it to her wireless device as an "actionable alert." No intervention from the employee or the administrator is required to push the alert. Once the preferred knowledge is received, she "clicks on it" and is taken to the ticket in the Peregrine AR System(R). From there, the employee has wireless capability to take action and modify the data, such as reassign, escalate, approve, prioritize, view problem details, etc. As a result, employees deliver proactive customer service to events they have self-defined as business-critical.

To illustrate the wireless receiving or "pulling" of business-critical data, the employee uses the "Create Rules" functionality of the Personalization Console. To avoid a deluge of information being pulled from the desktop to the wireless device, rules filter the information based on the employee's definition. This empowers the employee to focus on self-defined events for immediate service. In so doing, they have chosen in advance the relationships or events which are priorities for service. The result is faster problem resolution and increased customer satisfaction.

No Programming Required

To wirelessly enable your AR System(R) applications, use Aeroprise's "point-and-click" interface and your first Aeroprise application will be up and running in less than an hour. Aeroprise products are architected for ease of installation and maintenance and avoid costly consulting services. Please visit the online demonstration at www.aeroprise.com. An evaluation copy of Aeroprise's Personalization Console and Wireless Gateway may be requested at the conclusion of the demonstration.

About Aeroprise

The Aeroprise solution targets extraction of data from workflow systems and introduces the concept of Wireless Workflow Management. Wireless access alone causes the handheld device to be deluged with information (service requests, approvals, etc.). True advantage for the employee is created only by empowering them to self-define the workflow events they need while mobile. By creating a meta-workflow product which is pre-integrated with disparate desktop systems, the employee harnesses the power of the underlying technologies in a personalized way. For the first time, personalization of business process by the employee can occur without changing a company's global procedures.

Aeroprise creates an easy-to-use framework for personalized interaction with enterprise applications, adapting to the evolution of an employee's daily activity. A key element of the Aeroprise value proposition is its Personalization Console, which enables the employee to specify preferred knowledge for their wireless devices. The employee self-defines their competitive advantage by specifying business-critical events and relationships, thus receiving the information most meaningful at their wireless device. Our vision is Wireless Weapons for the Agile Employee. Faster analysis, quicker responses and broader access to resources give the Agile Employee a competitive advantage in their day-to-day job. The Aeroprise product is installable by the customer, eliminating the need for consulting services. This yields immediate ROI and results in a lower total cost of ownership. For more information, visit Aeroprise's website at www.aeroprise.com. Aeroprise is a Peregrine Systems Business Partner.

About Peregrine

Founded in 1981, Peregrine provides solutions that enable companies to manage infrastructure, as well as extend next generation e-Business capabilities inside the enterprise and across the firewall. As a leading global software company, Peregrine helps organizations achieve a state of frictionless business and gain competitive advantage. Its solutions reduce costs, improve profitability and release capital, generating a lasting and measurable impact on the productivity of assets and people.

BusinessWeek in 2001 named Peregrine as one of the 100 best performing IT companies. Headquartered in San Diego, Calif., Peregrine currently has some 4,000 employees located in more than 100 offices worldwide, and its customers include 92 percent of the Fortune 500 companies. For more information, visit Peregrine's Web site at www.peregrine.com.

Note to Editors: Peregrine Systems is a registered trademark of Peregrine Systems, Inc. Action Request System is a registered trademark of Peregrine Remedy, Inc. All other trademarks are the property of their respective owners.