AeroMexico Opens New Premier Lobby in Mexico City; $2.1 Million Hub Renovation is Part of Airline's Integrated Airport Innovation Program.Business Editors & Travel Writers HOUSTON--(BUSINESS WIRE)--Dec. 11, 2002 AeroMexico, Mexico's largest airline, has unveiled an innovative new Premier Lobby at Mexico City International Airport The Mexico City International Airport (Spanish: Aeropuerto Internacional de la Ciudad de México or AICM), also called Benito Juárez International Airport (IATA: MEX, ICAO: MMMX) is a commercial airport that serves Mexico City, the capital of Mexico. for Clase Premier passengers, Platinum and Gold Club Premier members, and SkyTeam Elite members. In addition, the airline has finished renovating its ticket counters in the domestic terminal and has started construction at the international terminal. The projects, which cost $2.1 million and took four months to complete, are part of AeroMexico's integrated Airport Innovation Program designed to modernize facilities and streamline passenger processing at 14 Mexico destinations over the next five years. "At a time when airlines are cutting back passenger amenities and services, AeroMexico is moving forward as planned to introduce innovations that cater to our customers," said Alejandro Yberri, AeroMexico's senior vice president of Marketing and Customer Services. "Passenger surveys have revealed that travelers want their check in at the airport to be fast, efficient and friendly. Our Airport Innovation Program's goal is to provide the best experience at the start of the journey. AeroMexico's Premier Lobby environment is far from the typical airport terminal hustle and bustle. The process is designed to ensure that our most valued passengers will not wait longer than five minutes." Separated from the ticket counters, the contemporary glass-enclosed Premier Lobby features AeroMexico agents that greet and direct customers when they enter, decor and music to induce calmness and serenity, its own air conditioning air conditioning, mechanical process for controlling the humidity, temperature, cleanliness, and circulation of air in buildings and rooms. Indoor air is conditioned and regulated to maintain the temperature-humidity ratio that is most comfortable and healthful. system, and complimentary periodicals most requested by AeroMexico business passengers. High-tech touches include an electronic system to direct travelers to the proper agent, cameras that monitor lobby traffic so supervisors can quickly adjust staffing levels as needed as needed prn. See prn order. , and self-service kiosks for ticketing, reservations, boarding pass generation, etc. A similar Premier Lobby is planned for Monterrey in 2003. New AeroMexico domestic ticket counters, which complement the Lobby Premier decor, allow agents to maintain better eye contact with customers and are ergonomically designed for increased agent flexibility and comfort. Technology enhancements include an electronic paging system to summon supervisory assistance without leaving the ticket counter and computerized Aero Check-in to streamline documentation tasks. To date, renovation also has been completed on AeroMexico airport facilities at Guadalajara, Monterrey, Culiacan and Hermosillo. Projects are partially complete at the Cancun and Tijuana airports. For flight information or reservations, call AeroMexico at 800/237-6639 or visit www.aeromexico.com. AeroMexico serves 43 cities in Mexico List of the largest cities in Mexico: City Population (est. 2002) México, DF (Mexico City) 8,548,639 Ecatepec de Morelos, México 1,969,858 Guadalajara, Jalisco 1,651,417 Tijuana, Baja California 1,465,649 Ciudad Juárez, Chihuahua 1,440,025 , more than any other airline, 80 destinations in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Canada - including the 16 gateway cities The Gateway Cities of Southern California are those located in southeastern Los Angeles County. There is some cross-over between these cities and those composing South Los Angeles, East Los Angeles, the South Bay, and the San Gabriel Valley. of Atlanta, Chicago, Dallas/Ft. Worth, El Paso El Paso (ĕl pă`sō), city (1990 pop. 515,342), seat of El Paso co., extreme W Tex., on the Rio Grande opposite Juárez, Mex.; inc. 1873. , Houston, Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. , Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. , Miami, New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , Ontario, Orlando, Phoenix, Salt Lake City, San Antonio, San Diego and Tucson - and six countries in Europe and South America. AeroMexico is a founding member of the SkyTeam global airline alliance, which provides customers with extensive worldwide destinations, flights and services. The airline's corporate headquarters are in Mexico City and its U.S. operations are based in Houston. |
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