Aegis Communications Group Announces e.Care.plus To Support E-commerce and Customer Service.Business & Technology Editors DALLAS--(BUSINESS WIRE)--March 21, 2000 Aegis Communications Group (OTCBB OTCBB See OTC Bulletin Board (OTCBB). : Agis), a leading multi-channel, integrated customer-solutions provider, today announced the introduction of e.Care.plus(SM), a suite of Internet customer-care services providing enhanced customer response through client company Web sites. "With well over $100 billion a year spent on this segment, corporations increasingly are turning to specialists, such as Aegis, to manage these customer service relationships," said Stephen A. McNeely, Chief Executive Officer of Aegis. "Aegis' e.Care.plus helps companies provide immediate and informed responses to customers. We provide a spectrum of solutions for e-commerce, including customer care, data collection and integration, statistical modeling and analysis, data warehousing See data warehouse. data warehousing - data warehouse and other decision-support services. e.Care.plus helps clients build stronger customer relationships." Through e.Care.plus' suite of services, Aegis assists clients with: - Retaining high value customers by building their loyalty. - Revealing cross-sell opportunities. - Developing "early-warnings" of customer attrition. - Identifying untapped sources of incremental revenue. - Tailoring promotional offers to maximize response. - Anticipating buying cycles and responding with targeted programs. - Driving profitability through enhanced channel development and delivery. McNeely said Aegis' e.Care.plus product suite includes: - e.Decision.plus(SM): Provides real time, Web-based data that tracks customers' interactions with a client's Web site. By linking this analysis to proprietary databases and statistical analysis software, e.Decision.plus creates aggregated customer profiles and behavior models to better focus marketing programs. e.Decision.plus meets clients' needs for real time customer segmentation, analysis and trending that once took days or weeks to produce. As part of e.Decision.plus, Aegis develops, manages and maintains customer databases. e.Decision.plus builds on 50 years of market research in customer acquisition, retention and care provided by Aegis' market research division, Elrick and Lavidge. - eMail.plus(SM): Provides an e-mail reply to a customer's email query as soon as possible, but no later than within three hours. - e.Text.plus(SM): Launches a secure chat window on a private Web site that allows a customer service representative (e.CSR) to conduct a one-to-one chat with a customer or user. - e.Push.plus(SM): Allows an e.CSR to send interactive or response Web pages to a customer from anywhere on the Internet. These pages highlight product information, order and shipping information, technical instructions or latest promotion. - e.Voice.Plus(SM): Initiates a live voice conversation with an e.CSR when a customer clicks an icon on a Web site. The customer can choose to have a conversation live through the Web Site, or a call back at a scheduled time. "e.Care.plus is a solution to fully interactive customer care," said McNeely. It integrates information to support and enhance customer relationships in all dimensions and all time frames. Companies can now forge intimate customer service and selling opportunities through Aegis that were not possible before. This comes through the unique combination of Aegis' customer response systems and the market research strengths of Elrick and Lavidge." Donald L. Jones, who just joined the Aegis as Executive Vice President, Sales and Marketing, and Jacquard W. Guenon guenon: see monkey. , Senior Vice President, Internet Development, will lead Aegis' Internet Care business. Jones brings to Aegis more than 20 years of leadership in sales, marketing and channel development. He has held senior management positions at Cap Gemini America, Inc. and Digital Equipment Corporation. Guenon, who also is Chief Technology Officer at Aegis' Elrick and Lavidge Division, brings to Aegis strong Internet application experience from senior positions at Wired Ventures and Yankelovich Partners. He is located in Aegis' San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden center. Jones is based at Aegis' headquarters in Dallas. Aegis Communications Group is a leading integrated customer-solutions provider that offers multi-channel support, database management, analytical analytical, analytic pertaining to or emanating from analysis. analytical control control of confounding by analysis of the results of a trial or test. services and market research for Fortune 500, as well as emerging e-commerce, companies. Aegis' blue-chip client list includes AT&T, American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , BellSouth, Citibank, Sony, Integrion Financial Network, and other leading companies. Aegis manages and operates a national network of client service centers employing approximately 9,000 people and utilizing 5,600 production workstations. Aegis' Elrick and Lavidge Division, based in Atlanta, is recognized as one of the premium customer marketing research firms This is a list of marketing research firms. In the case of research groups or conglomerates the location of the headquarters of the parent entity is given. Australia
Traditional analysis of firm-specific prospects for future earnings. It may be based on data collected by the analysts, there is no formal quantitative framework used to generate projections. and marketing services. Elrick and Lavidge's clients include Procter & Gamble, American Century This article is about the term used for American power in the 20th century. For the investment company, see American Century Investments. "American Century" is a term coined by Time , Compaq, Frito-Lay, Hallmark hallmark, mark impressed on silverwork or goldwork to signify official approval of the standard of purity of the metal, also called plate mark. The hallmark was introduced by statute in England in 1300 and enforced by the Goldsmiths' Hall, London. and 3M, as well as such leading e-commerce companies as Priceline.com, e.Panacea Some antidote or remedy that completely solves a problem. Most so-called panaceas in this industry, if they survive at all, wind up sitting alongside and working with the products they were supposed to replace. and Perks perk 1 v. perked, perk·ing, perks v.intr. 1. To stick up or jut out: dogs' ears that perk. 2. To carry oneself in a lively and jaunty manner. .com. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion