Advantage Performance Group Forms Alliance With Impact Learning; Organizations Nationwide Can Leverage Results-Oriented Accelerated Learning for Customer Contact Centers.TIBURON, Calif. -- Advantage Performance Group (APG APG Assists Per Game (basketball) APG Assists Per Game (hockey statistic) APG Aberdeen Proving Ground APG Automated Password Generator APG Asia Pacific Group on Money Laundering ), one of the world's largest human performance consulting Performance consulting is a subdiscipline of consulting that focuses on teaching people to be more effective in the workplace or in their personal lives. Its goals can be summarized in the slogan "work smarter, not harder". networks, today announced that it has formed an alliance with Impact Learning Systems International, a San Luis San Luis, city (1991 pop. 110,353), capital of San Luis prov., W central Argentina. The city is the commercial center of an area producing cattle, corn, and asparagus; the surrounding area has timber and mineral resources. San Luis is a popular resort. Obispo-based developer of accelerated training for customer communications. For the first time, organizations seeking web-based training for contact call centers, technical support and IT professionals can receive the highly effective Impact Learning programs through APG partners nationwide. APG selected Impact Learning for its customer contact training, which has produced an average 9.5% improvement in customer satisfaction and an average 10% reduction in call time for its client companies. These outcomes lead directly to reduced costs and higher customer retention. "Impact Learning provides a rich curriculum with a technology component that makes the solution perhaps the most effective offering in the market," said Glenn Jackson, president of APG. "With APG's reach and expertise, more organizations than ever before can benefit from this unparalleled solution." The APG-Impact Learning alliance is a natural fit; both organizations adhere to adhere to verb 1. follow, keep, maintain, respect, observe, be true, fulfil, obey, heed, keep to, abide by, be loyal, mind, be constant, be faithful 2. a methodology that pursues the highest business results for the entire organization, through sophisticated tools and impactful design. With APG, Impact Learning expects wider market penetration Noun 1. market penetration - the extent to which a product is recognized and bought by customers in a particular market penetration - the act of entering into or through something; "the penetration of upper management by women" of its blended learning Blended Learning is the combination of multiple approaches to learning. Blended learning can be accomplished through the use of 'blended' virtual and physical resources. A typical example of this would be a combination of technology-based materials and face-to-face sessions used solution and further accountability tools including the breakthrough Advantage Way(TM) process that drives business impact, helping professionals elevate el·e·vate tr.v. ele·vat·ed, ele·vat·ing, ele·vates 1. To move (something) to a higher place or position from a lower one; lift. 2. To increase the amplitude, intensity, or volume of. 3. their skills and learn: --How to rise above individual interests to recognize the larger interplay of objectives within the organization -- and ensure that actions support these objectives. --How to view the business as if it is their own -- and act accordingly. --How to make better decisions -- for business survival. "APG has the best sales team in the country, with a reputation for integrity and getting results," said Peggy Carlaw, founder of Impact Learning. "Until now, we hadn't found a consulting ally with the same results-oriented philosophy -- we look forward to some great joint successes moving forward." For information on Impact Learning Systems customer service and training programs visit www.impactlearning.com or contact us at 800-545-9003, or at info@impactlearning.com. About Advantage Performance Group Advantage Performance Group (APG) is one of the world's largest and fastest growing human performance consulting networks. APG partners with world-class developers of training solutions and then applies a unique methodology to help organizations maximize their training ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). . By "doing training right" rather than focusing on "writing the training," APG has helped dozens of industry leaders maximize their training investments, including: Toyota, Daimler Chrysler, Edward Jones Edward, Eddie, or Ed Jones is the name of: Edward Jones:
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