Advanta Business Cards Selects Davox's Ensemble Customer Contact Suite to Enhance Customer Service and Increase Agent Productivity.

Business/Technology Editors

WESTFORD, Mass.--(BUSINESS WIRE)--Jan. 18, 2001

Best-of-Breed Customer Interaction Management Solution to Help Increase Market Reach for Leading Small Business Credit Card Provider

Davox Corporation (NASDAQ:DAVX), a leading developer of customer interaction management solutions, today announced that Advanta Business Cards, the small business credit card division of Advanta Bank Corp., has chosen the Ensemble(TM) customer contact suite for implementation in its Gibbsboro, N.J. contact center. Ensemble is expected to enhance Advanta's customer service capabilities and increase agent productivity.

Advanta plans to begin deploying Ensemble immediately, and has engaged Davox's Enterprise Solutions Services (ESS) organization to implement and integrate the Ensemble suite of products with its existing solutions.

"We are simultaneously deploying Ensemble and opening a new contact center," said Tyrone Settles, vice president of asset management for Advanta Business Cards. "We needed a solution that would enable multi-channel communication, and could be rapidly deployed to meet our aggressive timeline. We also wanted to work with one company that could support the entire rollout. Davox is that company, and Ensemble is that solution."

Advanta provides consumers and small businesses with targeted financial products and services, including non-conforming mortgages, business credit cards, equipment leases, insurance and deposit products.

"As one of the most successful and respected financial institutions in the United States, Advanta understands the importance of providing premium customer service," said Anthony A. Colangelo, Davox's executive vice president of worldwide sales and international operations. "This new relationship further demonstrates that Davox is a trusted global provider of customer interaction management solutions for the financial services industry."

Davox's Ensemble customer contact suite helps organizations optimize the value of every customer interaction. It enables companies to provide better and more consistent customer service, regardless of their communication channel. Ensemble consists of integrated software modules to help companies manage inbound and outbound telephony contact, Web and e-mail interaction, and agent workflow. Other Davox customers that have recently selected Ensemble include Center Partners, Wireless Retail, and Spectramind eServices in India.

About Davox

Davox Corporation (NASDAQ: DAVX) provides customer interaction management solutions to more than 1,000 customers through superior and proven software, services, and support. Financial institutions, utilities, airlines, telecommunications providers, insurance companies, retail organizations, and other companies worldwide benefit from the enhanced agent productivity, optimized customer service, more effective management control, and rapid deployment advantages provided by Davox's customer interaction management solutions. These solutions provide new levels of productivity and capability in the contact center - helping organizations build more profitable customer relationships and meet their evolving e-business and communications challenges. For further information, visit the Davox web site at www.davox.com.

About Advanta

Advanta (www.advanta.com) is a highly focused financial services company with over 2,700 employees, servicing approximately $25 billion of assets, including approximately $12 billion in managed assets and approximately $13 billion in assets serviced for third parties. Advanta provides consumers and small businesses with targeted financial products and services, including non-conforming mortgages, business credit cards, equipment leases, insurance and deposit products. The Company is also one of the largest servicers of non-conforming mortgages for third parties in the country. Advanta has leveraged its first-class direct marketing and information based expertise to develop state-of-the-art data warehousing and statistical modeling tools that identify potential customers and new target markets. Advanta created one of the first automated underwriting and sales engines in the non-conforming mortgage industry. The Company also offers its customers and business partners a broad range of self-service financial solutions and other services on the Internet. Advanta was named one of the 500 Most Admired Companies in America in FORTUNE Magazine's most recent annual survey. In June 2000, American Banker ranked Advanta Bank Corp. third among the top 100 community banks in the nation in terms of return on average assets.

Note: Davox is a registered trademark and Ensemble is a trademark of Davox Corporation. All other trademarks are the property of their respective holders.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. For example, statements related to the fact that Advanta will deploy the complete range of Ensemble functionality, implementation will begin immediately, Ensemble will enhance customer service or increase productivity, or Ensemble will expand Advanta's market reach, may be considered forward-looking, however Davox does not intend them to be. Davox's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing or selling of the Ensemble solution, the potential for a delay or change to the proposed Ensemble platform, risks associated with competition and competitive pricing pressures, technological change, new product introduction and market acceptance, stock price volatility, the ability of the Company to attract and retain key personnel, general economic conditions in the United States and worldwide markets served by the Company, and those other factors discussed from time to time in the Company's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in the Company's quarterly reports on Form 10-Q and annual report on Form 10-K.