Advanced MarketPlace and ServiceWare Partner to Bring Enhanced Web-Based Solutions to Infrastructure Management Customers.Business Editors/High-Tech Writers TAMPA, Fla. & OAKMONT, Pa.--(BUSINESS WIRE)--Dec. 12, 2000 Advanced MarketPlace, Inc., a leading provider of customized Infrastructure Management Solutions and Consulting throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and ServiceWare Technologies, Inc. (Nasdaq:SVCW), a leading provider of Web-based solutions for enterprise service and support today announced a partnership alliance to enable clients to improve the quality and speed of online service. Advanced Marketplace will recommend ServiceWare's eService Suite to enterprise and mid-size customers to increase efficiency and lower costs. Advanced MarketPlace provides turnkey See turnkey system. information technology solutions for its clients, specializing in total infrastructure management. These solutions can include consulting and process development, product sales and implementations, on-site resources and support agreements. Through its strategic alliance with ServiceWare, Advanced MarketPlace can now offer a Web-based service and support solution that provides clients with personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. , automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. eService tailored to the needs of their customers, partners and employees. Advanced MarketPlace's expertise with Consolidated Service Desk and Asset Management solutions enables them to confidently recommend ServiceWare's eService Suite to both existing customers as well as enterprises seeking to maximize efficiency and lower their total cost of ownership. "The value of Advanced MarketPlace is that we understand the critical issues facing consolidated help desks and IT departments in general. We have built this understanding by providing technology solutions to our customers whether they are a small organization or one of our Fortune 500 customers. By focusing on the customer's needs we deliver the best solution for their situation. We feel that the ServiceWare products strengthen our solutions offering," said Matthew Peeples, president of Advanced MarketPlace. "ServiceWare's partnership with Advanced Marketplace expands the reach of our sales organization, and makes ServiceWare's solutions available to a wider audience of potential customers across industries," said Charla Michalojko, director of Partners and Alliances at ServiceWare. "We chose Advanced Marketplace because of their experience in delivering customized, high quality solutions to IT organizations is consistent with ServiceWare's overall business objectives." About Advanced MarketPlace: Headquartered in West Central Florida
Central Florida is the central region of the United States state of Florida, on the East Coast. , Advanced MarketPlace, Inc. is a progressive company that provides extensive resources and services to IT organizations. The Advanced MarketPlace team is comprised of highly skilled professionals with diverse backgrounds and a common goal -- to determine the needs of our customers and deliver the best solution through the seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. of proven technologies. Advanced MarketPlace leverages its IT expertise to help its customers achieve a multitude of goals such as efficiently migrating legacy data to current platforms, database administration, network management, developing and effectively managing consolidated help desks, understanding and practicing life-cycle asset management, expanding a company's focus to total infrastructure management and integrating infrastructure and ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. systems. To provide its customers with a fitting solution for their individual needs, Advanced Marketplace is capable of delivering a customized solution no matter how large or small the need. This is accomplished by utilizing Advanced MarketPlace's many resources including consulting, sales of IT hardware and software products, implementation services, training and various levels of customer support. Some of our recent customers include Alltel Communications, Cutler Hammer, FBI, Morgan Stanley  To comply with Wikipedia's , the introduction of this article needs a complete rewrite. Dean Witter Dean Witter may refer to:
"TECO" is short for "Tampa Electric Co." Environmental record , and Vulcan Chemical. From the initial consultation of your Infrastructure Solution, to the complete design and implementation of your company roll-out, Advanced MarketPlace will provide you with a program you can count on to get the job done. For more information on Advanced MarketPlace, please visit our Web site at www.advancedmarketplace.com or call our corporate office at 813/655-7173. About ServiceWare: ServiceWare is a leading provider of Web-based solutions for enterprise service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points -- Web, email, phone, fax or in-person. Based on ServiceWare's robust knowledge base and patented Cognitive Processor(TM), ServiceWare's eService Suite(TM) enables customers to build service destinations for eBusiness. RightAnswers.com, a Web-based knowledge portal and component of eService Suite, gives the end user direct access to ServiceWare's Knowledge Channels, which provide technical support knowledge from leading technology companies including Microsoft, Novell and 3Com, and serves as a leading single source for fast, accurate IT solutions. ServiceWare customers represent a cross-section of industry leaders in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4,000 organizations have implemented ServiceWare eService solutions including Pfizer, Lucent Technologies, Marriott International Marriott International, Inc. (NYSE: MAR) is a worldwide operator and franchisor of a range of value and luxury hotels and related lodging facilities. Marriott currently has 2,300 accommodation properties in North America alone. , Fleet Services Fleet is a motorway service station on the M3 near Basingstoke. It is owned by Welcome Break. It was originally built in a Scandinavian style and in 1992 won "Loo of the Year". , Stream International, Texas Instruments See TI. (company) Texas Instruments - (TI) A US electronics company. A TI engineer, Jack Kilby invented the integrated circuit in 1958. Three TI employees left the company in 1982 to start Compaq. , Ingram-Micro, John Deere and Bear Stearns The Bear Stearns Companies, Inc. (NYSE: BSC) is the parent company of Bear, Stearns & Co. Inc., one of the largest global investment banks and securities trading and brokerage firms in the world. . ServiceWare is the recipient of the prestigious CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award 2000, and was also named one of the "Top 100 Companies to Watch" by KM Magazine. Learn more today by visiting ServiceWare's Web site at www.serviceware.com or call 800/572-5748. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. . These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances CIRCUMSTANCES, evidence. The particulars which accompany a fact. 2. The facts proved are either possible or impossible, ordinary and probable, or extraordinary and improbable, recent or ancient; they may have happened near us, or afar off; they are public or change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, failure in customers' widespread adoption and use of the ServiceWare products, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare's ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission. Note to Editors: eService Suite, Cognitive Processor and RightAnswers.com are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. |
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