Advanced Logic Research selects Unisys to support customers.BLUE BELL, Pa.--(BUSINESS WIRE)--Dec. 5, 1995--Unisys Corp. and Advanced Logic Research, Inc., (ALR ALR Administrative License Revocation ALR Agricultural Land Reserve (Canada) ALR Automatic Locking Retractor (seat belts) ALR Australian Law Reports (University of Tasmania Library) ), a manufacturer of client/server and desktop computer systems, Tuesday announced the signing of a three-year agreement that names Unisys ALR's on-site warranty services provider for new ALR network servers sold in the U.S. Unisys also will provide ALR and its customers with a range of other multivendor support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , such as system installation and repair, on new and existing ALR and other brand desktop and network products. With this agreement, ALR is ensuring the availability of rapid on-site maintenance services for its expanding base of network server customers. The agreement also establishes Unisys as a source for all other services, technical expertise and multivendor products required for the implementation and ongoing support of distributed desktop computing computing - computer environments. For Unisys, the agreement further validates the company's status as an unbiased, world-class global provider of multivendor desktop and network support services. "This agreement is a keystone key·stone n. 1. Architecture The central wedge-shaped stone of an arch that locks its parts together. Also called headstone. 2. The central supporting element of a whole. in ALR's strategy to provide its customers with both advanced high-end computer systems and premium support services. We want our customers to know that we are as committed to providing quality support as we are to delivering quality computer systems," said Ben Marchak, vice president, ALR Technical Support. "Unisys owns one of the most sophisticated and effective infrastructures for delivering on- site support worldwide. With this agreement, ALR is securing the expertise of a world-class service organization for the benefit of our customers." "There is no greater expression of trust than when one company turns to another for the support of its customers. This is particularly true for ALR, which is completely focused on quality and customer satisfaction," said Gerry Gagliardi, president of Unisys Global Customer Services. "Unisys is honored hon·or n. 1. High respect, as that shown for special merit; esteem: the honor shown to a Nobel laureate. 2. a. Good name; reputation. b. that ALR is entrusting us with the satisfaction of its U.S. network server customers." Service Flexibility for ALR Customers As a result of ALR's new relationship with Unisys, ALR customers have access to an additional warranty service provider and premium services for the support of their network servers. Unisys on-site warranty services range from four-hour restore service for business-critical networks to next-day service for less critical systems. Unisys also will provide on-site support up to 24 hours a day seven days a week. ALR customers can purchase up to a five-year extended warranty The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. . Under the arrangement, ALR will take first-call warranty support requests, perform remote diagnostics Vehicle Diagnostics Vehicle diagnostics enables a mechanic to diagnose the exact mechanical condition of the vehicle and its systems and components. Remote Diagnostics enables to perform such diagnosis without requiring the vehicle to physically be present for checkup. , and electronically forward the requests to Unisys if on-site support is required. In addition, ALR and its customers may purchase any of the services that Unisys offers through its Desktop Services and Network Enable programs. These services include system procurement The fancy word for "purchasing." The procurement department within an organization manages all the major purchases. , configuration, installation and support of the wide range of desktop and network products offered by the industry's premier vendors, including Bay Networks, Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. and Microsoft. Unisys Desktop Services specializes in the ongoing support of desktop and network systems, and their end users. Network Enable specializes in planning, designing and implementing open, multivendor network solutions. Together these programs represent the full suite of services, technical expertise and multivendor products required for the ongoing management of open distributed environments worldwide. About ALR Founded in 1984, ALR is an industry leader in the design, manufacture, marketing and support of computer systems targeted at client/server and desktop markets. ALR's comprehensive portfolio of upgradeable, affordably priced products includes sophisticated multiprocessor Multiple processors. A multiprocessor machine uses two or more CPUs for routine processing. See multiprocessing. multiprocessor - parallel processing network servers, high-performance workstations, desktop PCs, Pentium processor add-on A purchase of additional goods before payment is made for goods already purchased. An add-on may be covered by a clause in an installment payment contract that allows the seller to hold a security interest in the earlier goods until full payment is made on the later goods. products and multimedia option kits. ALR markets its products through a worldwide network of VARs, dealers and distributors. The Company also sells direct through ALR's PrimeLine, which can be reached by dialing 1-800-444-4ALR. Information on ALR products can be found on the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the World Wide Web home page http://www.alr.com. -0- ALR is a registered trademark of Advanced Logic Research Inc. Network Enable is a registered service mark of Unisys Corp. Unisys is a registered trademark of Unisys Corp. CONTACT: Unisys Corp., Blue Bell Pete Cavanaugh, 215/986-7884 Internet: cavanaug@po7.bb.unisys.com or Advanced Logic Research Genny Ortegon, 714/581-6770, ext. 2249 Internet: gennyo@alr.com |
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