Advanced Computer Communications signs agreement with Data General for worldwide product support.SANTA BARBARA, Calif.--(BUSINESS WIRE)--March 24, 1997-- New partnership builds comprehensive support network Advanced Computer Communications (ACC See adaptive cruise control. ), a leading provider of network access solutions for the home, office and enterprise, Monday announced it has signed a contract with Data General Corp. Under the terms of the agreement, Data General will provide first level, worldwide installation, service and support for ACC products. Effective April 1, ACC will offer service and support from 450 locations in North America and 350 locations in Europe on a 24-hour, 7-day-per-week basis. The agreement will also provide for on-site assistance and replacement parts within two to four hours in certain areas. Additional support for Central and South America will be operational within six months. "Since our business has grown, both domestically and overseas, we now face the challenge of providing the necessary technical support," explained Dick Callaghan, ACC's director of customer service. "The relationship with Data General underscores ACC's commitment to providing a high level of customer support. It allows us to extend our current offerings and build more competitive and extensive support programs that serve customers worldwide." ACC develops and offers an extensive line of products capable of bridging and/or routing multiple LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. protocols including TCP/IP TCP/IP in full Transmission Control Protocol/Internet Protocol Standard Internet communications protocols that allow digital computers to communicate over long distances. , DECnet, IPX (Internetwork Packet EXchange) The network layer protocol in the NetWare operating system. Similar to the IP layer in TCP/IP, it contains a network address and allows messages to be routed to a different network or subnet. , XNS, AppleTalk and SNA. WAN capabilities include support for HDLC/LAPB, PPP (Point-to-Point Protocol) The most popular method for transporting IP packets over a serial link between the user and the ISP. Developed in 1994 by the IETF and superseding the SLIP protocol, PPP establishes the session between the user's computer and the ISP using , ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. protocols and cloud-oriented services including X.25, Frame Relay and SMDS (Switched Multimegabit Data Service) A high-speed, switched data communications service offered by the local telephone companies for interconnecting LANs in different locations. It was introduced in 1992 and became generally available nationwide by 1995. . ACC offers an SDLC-to-LLC2 converter for the migration of SDLC (Synchronous Data Link Control) The primary data link protocol used in IBM's SNA networks. It is a bit-oriented synchronous protocol that is a subset of the HDLC protocol. See SNA, DLC and Microsoft DLC. 1. traffic onto Token Ring backbones. ACC provides the industry's first comprehensive Bandwidth Optimization features -- an integrated set of technologies, including Data Compression, that maximize the use of available wide area bandwidth. About ACC ACC is a leading manufacturer of network access products that provide cost-effective solutions for the home, office and enterprise. ACC leads the industry in the development of Bandwidth Optimization technologies to maximize the utilization of leased lines and switched services. ACC's products are sold worldwide through channel partners which serve corporate and business customers, educational institutions, health care, retail establishments, governments and carrier service providers. ACC is an affiliate of Newbridge. Advanced Computer Communications has headquarters at 340 Storke Road, Santa Barbara, Calif. 93117; telephone: 805/685-4455; fax: 805/685-4465; email: info@acc.com; World Wide Web: http://www.acc.com . About Data General Data General Corp. (NYSE NYSE See: New York Stock Exchange :DGN), with headquarters in Westboro, Mass., specializes in servers, storage systems and related software and services for customers worldwide. The company reported revenues of $1.3 billion for fiscal 1996. Additional information on Data General, its products and its services is available on the Internet at http://www.dg.com . -0- NOTE: All trademarks are the property of their respective owners. CONTACT: Advanced Computer Communications, Santa Barbara Andrew Chase, 805/685-4455 or Precision Communications Marianne McCarthy, 805/565-7782 |
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