Advance Energy Delivers Dynamic e-Customer Services Using Latest Peace Software Technology.Business Editors ATLANTA--(BUSINESS WIRE)--Jan. 18, 2001 New Internet See Web 2.0 and Internet2. self-service and e-Commerce options for Advance Energy customers Peace Software, a global provider of e-Business solutions for retail energy companies, and Advance Energy, a leading Australian energy service provider, today announced the expansion of Advance Energy's interactive customer web site. Powered by Peace Software's latest Energy(TM) Version 6 software, the enhanced web site offers significant expansion of e-Customer self-service and e-Commerce interaction for Advance Energy customers. "Since Peace's Energy system was first installed seven years ago, it has provided the framework for our business expansion in Australia's deregulating de·reg·u·late tr.v. de·reg·u·lat·ed, de·reg·u·lat·ing, de·reg·u·lates To free from regulation, especially to remove government regulations from: deregulate the airline industry. electricity market. We use the system extensively to support our key operations, everything from acquiring customers to complex billing and call center customer care," said Craig Murray, managing director at Advance Energy. "The latest Energy version scales us to even greater heights in responding to our customers' needs. For the first time, our customers can pay their bills online, and will have broader and personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. access to their account information to make informed decisions about their energy consumption." Designed to be extremely responsive to customer interaction, Energy Version 6 pre-loads an individual customer's data as soon as that customer logs onto Advance Energy's web site. As a result, customers have fast access to account information as they click between pages. For energy companies with millions of customers, their large databases can be accessed by customers at "internet speed." An early adopter of the Internet, Advance Energy was the first utility in Australia to develop a web site to enable customers to access their accounts and monitor their energy usage online. The web site, integrated with Peace Software's Energy system, won the Andersen Gold award for the best Australian utility web site in 1998. "Advance Energy is extending its already strong reputation for excellent customer service by further leveraging the Internet," said Brian Peace, chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Peace Software. "The Version 6-powered web site capitalizes on world-class Internet technologies for robust and highly scalable business-to-consumer interaction to secure Advance Energy's stronghold as an Australian utility market leader." New and enhanced customer self-service innovations include broader, more dynamic navigation and drill-down capabilities, personalized account management, additional analysis tools, and extended online bill presentment and payment See EBPP. options. Commercial and industrial (C&I) customers have the added benefit of viewing 3D virtual reality demand profiles of their half-hourly electricity consumption to better manage their energy budget. The virtual reality technology allows C&I customers to rotate and view 3D demand profile charts from any angle, and to zoom To change from a distant view to a more close-up view (zoom in) and vice versa (zoom out). An application may provide fixed or variable levels of zoom. A display adapter may also have built-in zoom capability. in on specific periods of time. In addition to customer self-service enhancements, Energy Version 6 allows for greater customization and branding of self-service web pages to capture Advance Energy's corporate image. About Peace Software Peace Software International delivers the most comprehensive and cost-effective e-Business solutions to the global retail energy market. The industry-leading Energy(TM) suite is being rapidly deployed in 20 deregulating markets around the world. Based on industry standards, the innovative and customer-proven Energy suite integrates customer and commodity management for C&I and mass markets. Headquartered in Atlanta and founded in 1984, Peace is a global company with offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Australia and New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. . Visit us at www.peace.com. About Advance Energy Advance Energy is a regionally based energy retailer and distributor supplying power to the Australian states Noun 1. Australian state - one of the several states constituting Australia province, state - the territory occupied by one of the constituent administrative districts of a nation; "his state is in the deep south" of New South Wales New South Wales, state (1991 pop. 5,164,549), 309,443 sq mi (801,457 sq km), SE Australia. It is bounded on the E by the Pacific Ocean. Sydney is the capital. The other principal urban centers are Newcastle, Wagga Wagga, Lismore, Wollongong, and Broken Hill. , the Australian Capital Territory Australian Capital Territory (1991 pop. 276,468), 939 sq mi (2,432 sq km), SE Australia, an enclave within New South Wales, containing Canberra, capital of Australia. It was called the Federal Capital Territory until 1938. , Victoria and Queensland. Formed in 1996, Advance energy operates a vast franchise across central and far western NSW NSW New South Wales Noun 1. NSW - the agency that provides units to conduct unconventional and counter-guerilla warfare Naval Special Warfare in addition to successfully competing in the national retail electricity market. Advance Energy's core businesses include energy retailing, network operations and infrastructure construction and maintenance. In 1999, the company was recognised as one of the most efficient, economical and service-oriented energy providers in the world. |
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