Advance Bank Selects FileNET Enterprise Content Management Solutions to Power Customer Service Portal.Business Editors & High-Tech Writers COSTA MESA Costa Mesa (kŏs`tə mā`sə), city (1990 pop. 96,357), Orange co., S Calif., on the Pacific south of Santa Ana; inc. 1953. It is a transportation, residential, and light industrial center. , Calif.--(BUSINESS WIRE)--May 7, 2002 FileNET Corp. (Nasdaq:FILE), the leading provider of Enterprise Content Management (ECM (1) (Enterprise Change Management) See version control and configuration management. (2) (Error Correcting Mode) A Group 3 fax capability that can test for errors within a row of pixels and request retransmission. ) solutions, today announced that Advance Bank, a direct access private client bank subsidiary held by Allianz/Dresdner Bank located in Germany, has chosen FileNET's Panagon(TM) ECM solutions to support its new customer service portal. By establishing a customer service portal on the company's Web site, Advance Bank intends to expand its service offerings to its customers, enabling direct access to important information and documents such as account or security deposit statements. At the same time, Advance Bank will achieve significant cost reductions through savings in mailing and other expenses. In addition, FileNET technology will be implemented internally at Advance Bank to optimize optimize - optimisation business processes including business process management applications such as automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. account opening. "Financial institutions are motivated to improve customer service in order to drive the success of their organizations," said Martyn D. Christian, senior vice president, Worldwide Corporate Marketing for FileNET. "With FileNET, Advance Bank will be able to deliver on its initiative to provide a customer service portal for its banking customers that will provide quick access to all their personal account information." FileNET's Business Process Management (BPM (Business Process Management) A structured approach that models an enterprise's human and machine tasks and the interactions between them as processes. BPM software provides users with a dashboard interface that offers a high-level view of the operation that typically ) FileNET's ECM solutions have helped several financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. customers optimize business processes and realize an average of 30-40 percent improvement in productivity. In addition, by using FileNET BPM capabilities, these financial services organizations are experiencing improved customer service and customer retention. FileNET's ECM solutions are also integrated with existing legacy systems, as well as with the customer's product distribution channels, to boost revenues by creating additional cross-selling opportunities such as offering credit cards, lines of credit and insurance. In some cases, these benefits have delivered ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for the solution within one year. "With its suite of enterprise content management applications, FileNET provides the enabling functionality for enterprises to create, implement and support a process-centric approach to digital commerce," said Nancy Tubb of the Delphi Group. "FileNET's product suite and implementation services unite to provide an effective digital commerce framework that helps to support the demands of a competitive environment." About FileNET FileNET provides "The Substance Behind eBusiness(TM)" by delivering Enterprise Content Management solutions that enable organizations to realize increased productivity, customer satisfaction, and profitability by empowering customers, business partners, suppliers, and employees to engage in business processes and exchange relevant content. With headquarters in Costa Mesa, the company markets its innovative solutions in more than 90 countries through its own global sales, professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. , and support organizations, as well as via its ValueNET(R) Partner network of resellers, system integrators See systems integrator. , and application developers. To put more substance into your eBusiness, visit FileNET's Web site at www.FileNET.com or call 800/FileNET. About Advance Bank Advance Bank is a direct access private client bank for investors in Germany. Advance Bank specializes in the provision of banking services and financial services advice to high net worth individuals. Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995: This release may contain forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risks and uncertainties. Words such as "anticipates," "expects," "intends," "plans," "believes," "may," "will" and similar expressions are intended to identify forward-looking statements. Among the important factors that could cause actual results to differ materially from those in the forward-looking statements are FileNET's ability to develop, complete, introduce, market, distribute and gain market acceptance for its products and technologies in a timely manner; announcements of technological innovations, new products or product enhancements by FileNET or its competitors; general market conditions; and other factors detailed in the FileNET's filings with the Securities and Exchange Commission, including its recent filings on Forms 10-K and 10-Q. Note to Editors: FileNET and ValueNET are registered trademarks of FileNET Corp. Panagon and "The Substance Behind eBusiness" are trademarks of FileNET Corp. All other named products mentioned in this release may have been identified by trademarks or trademarks of their respective holders. |
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