Adroit Consulting Presents Integrated Customer Management Model(TM) at University of Chicago's Graduate School of Business.

NORTHBROOK, Ill. -- Executives will describe operational approaches for leveraging resources and unifying sales, indirect sales channels, sales support, customer service and marketing.

Large or small, many U.S. businesses struggle with unifying and integrating departments to better serve customers and grow. Gone are the days of hiring more sales people and setting aggressive quotas to drive revenue.

In today's multi-sales channel, multi-touch point environment, the ability to integrate departments and teams that traditionally operated independently is the secret to driving revenue and lowering the cost of sales while maintaining customer satisfaction.

On Wednesday, January 11, Adroit Consulting CEO Stan Martin and Partner Darci Moore will present a new operational model for driving revenue at the University of Chicago's Graduate School of Business Sales Leaders' Roundtable.

According to Martin, "successful companies earn customer loyalty and drive incremental growth by breaking down traditional silos and executing as a unified customer centric operation."

Often however, change is far more complex than merely preaching the mantra of 'focus on the customer.' The critical issue is addressing process disconnects and miscues that occur within and between departments both in the obvious customer facing organizations such as sales and service and the not-so-obvious back office support groups that impact the customer.

"The starting points and how to take the concept from idea to action vary by company, industry and customer type," Martin noted, "and the benefits are substantial."

About Adroit Consulting

Adroit Consulting is an operational consulting firm that specializes in improving sales, sales channels, customer care and product management for mid-sized companies and divisions of the Fortune 500. Adroit declares success when changes are effectively executed and operational. For more information, visit www.adroitconsulting.com.

Sample Adroit Consulting Clients
Bosch Power Tools
Elkay Manufacturing Corp.
Everpure, Inc.
General Binding Corporation
Manitowoc Foodservice Group
Woodhead Industries, Inc.
Yaskawa Electric America