Adobe Introduces Expert Support Programs for Creative Professionals; Extended Hours, Cross-Product Interoperability Specialists Deliver New Level of Customer Support.Business Editors/High-Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--June 2, 2003 Adobe Systems Adobe Systems Incorporated (pronounced a-DOE-bee IPA: /əˈdoʊbiː/) (NASDAQ: ADBE) (LSE: ABS) is an American computer software company headquartered in San Jose, California, USA. Incorporated (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ADBE ADBE Adobe Systems, Inc. (stock symbol) ), the leader in network publishing, today introduced Adobe(R) Expert Support, three new support packages for creative professionals. The new support packages--Product Expert, Solution Expert and Solution Expert for Workgroups--address the technical needs of different professional workplace settings; offer extended evening and weekend hours; and provide cross-product trained Adobe experts for advanced troubleshooting. Complimentary product warranty support from Adobe is still available and covers installation and performance issues for 90 days for new desktop software licenses In computing, software that is copyrighted and licensed under a software license is done under a variety of licensing schemes. For end-users there are proprietary licenses and there are free software licenses, and there are proprietary Within these schemes are further classifications. and 30 days for upgrades. With Expert Support, art and creative directors, photographers and IT managers--as well as Web and graphic design professionals--will benefit by gaining increased access to knowledgeable Adobe experts. Adobe experts receive extensive cross product training on all Adobe desktop software applications, including mainstay tools for the creative industries such as Adobe Acrobat Document exchange software from Adobe that allows documents to be displayed and printed the same on every computer. The Acrobat system created the Portable Document Format (PDF), which is widely used in commercial printing and on the Web. See PDF. (R), After Effects(R), GoLive(R), Illustrator(R), InDesign(R), Photoshop(R) and Adobe Premiere(R) software. Creative professionals can ask support experts "how to" questions regarding specific features and tools, basic workflow solutions for Adobe documents and troubleshooting advice. "Both creative professionals and the information technology managers that support them need help from people who understand their design-driven business and workflows," said Jim Heeger, senior vice president of Creative Professional Products at Adobe. "Expert Support is an extension of our software and is another tool for designers to increase productivity, billable hours Billable Hours is a Canadian comedy series, which airs on Showcase. Set in the fictional Toronto law firm of Fagen & Harrison, the series focuses on three young lawyers struggling to balance their expectations in life with the difficult realities of building a career and ultimately, create outstanding results that delight their clients." Support Packages Tailored for Individual Needs Understanding the unique demands of the creative workflow, Adobe has created three support packages to meet the individual needs of designers. Adobe Product Expert provides support for individual designers using one Adobe desktop software product and is available as an annual or single incident plan. Adobe Solution Expert supports creative professionals using more than one Adobe product; and Adobe Solution Expert for Workgroups is targeted at workplaces where teams use several Adobe products and want to improve workflow efficiency. Answers On Demand All three packages offer extended weekday hours from 6:00 a.m. to 9:00 p.m. PST PST Paroxysmal supraventricular tachycardia, see there Monday through Friday, and new weekend hours on Saturday starting at 6:00 a.m. until noon PST. In addition, customers can submit requests via a Web case submission, which are guaranteed a response within one business day. "Technology plays a vital role in our success and if a designer is not working to their full potential due to a troubleshooting question, it can translate into missed deadlines and unhappy clients," said Bill Grant, president and creative director at Grant Design Collaborative. "Knowing I can call on a dependable resource when I need my 'how to' questions answered quickly, gives me assurance I am getting the most value from our Adobe software A list of Adobe Systems products. Current
Pricing and Availability Adobe Expert Support programs are available immediately in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Canada and can be purchased from Adobe by calling 1-866-MY-ADOBE. Product Expert supports a single Adobe product and is US$159 for a one-year contract that includes unlimited support calls to Adobe. Product Expert can also be purchased as a single call for US$39. Solution Expert is US$299 per year for unlimited calls; and Solution Expert for Workgroups is US$399 per year for unlimited calls by up to three individuals, with the option to add additional team members for US$99 each. Both the Solution Expert and the Solution Expert for Workgroups plans cover multiple Adobe software products. Adobe Solution Expert and Solution Expert for Workgroups are available as an annual contract only. All pricing is for support on Windows and Macintosh platform systems. For support pricing on UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). please call 1-866-MY-ADOBE. Please visit the support page on Adobe.com at www.adobe.com/expertsupport for full details and further information about each Expert Support solution. About Adobe Systems Incorporated Founded in 1982, Adobe Systems Incorporated (www.adobe.com), the leader in network publishing, offers a comprehensive line of software for enterprise and creative professional customers. Its products enable customers to create, manage and deliver visually rich, compelling and reliable content. Based in San Jose, Calif., Adobe is one of the world's largest software companies The Forbes Global 2000 includes the following list of the world's largest software companies. Relative rank Global rank Name Country Sales ($bil) Profits ($bil) Assets ($bil) Market Value ($bil) 1 54 Microsoft United States . Adobe, the Adobe logo, Acrobat, Adobe Premiere, After Effects, GoLive, Illustrator, InDesign and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Macintosh is a trademark of Apple Computer, Inc., registered in the United States and other countries. Windows is either a registered trademark or a trademark of Microsoft Corporation (company) Microsoft Corporation - The biggest supplier of operating systems and other software for IBM PC compatibles. Software products include MS-DOS, Microsoft Windows, Windows NT, Microsoft Access, LAN Manager, MS Client, SQL Server, Open Data Base Connectivity (ODBC), MS Mail, in the United States and/or other countries. All other trademarks are the property of their respective owners. |
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