Adobe Deploys Saba's e-Learning Infrastructure to Enhance Customer Service.

REDWOOD SHORES, Calif.--(BUSINESS WIRE)--Nov. 17, 1999--

Adobe empowers its extended sales force and customer service

staff to attain peak performance through continuous,

mass-personalized learning

Keeping employees and resellers smarter than the competition -- every day -- challenges the most innovative of companies. Adobe Systems Incorporated has found a solution with Saba.

By implementing Saba's e-Learning infrastructure, hosted by Saba's partner DigitalThink, all members of Adobe's extended sales force and customer service staff now have continuous access to mass-personalized learning of all forms. Helping each user learn how to perform at his or her peak results in the delivery of high levels of service to Adobe's customers.

More than 2,500 Adobe sales representatives, value-added resellers, and customer service and support personnel join the more than two million learners worldwide "on Saba." The Internet-based system is available seven days a week, 24 hours a day, to facilitate continuous learning on new products, markets, competition, and sales and customer service processes.

The learning is personalized for each individual based on unique competency requirements, and includes both off-the-shelf and custom-developed e-Learning content from DigitalThink, as well as off-the-shelf online courses from SkillSoft, off-the-shelf performance support content from Development Dimensions International, books, and instructor-led training.

"As a sales tool, the Saba e-Learning infrastructure gives us a leg-up strategy for encouraging more cross-selling, shortening learning curves and decreasing our ramp time to sale," said Kara Underwood, Adobe Worldwide Training Manager. "Continuous learning, for everyone throughout an extended enterprise, is a key ingredient in any company's success and e-Learning 'on Saba' is an efficient and cost-effective way to facilitate the process."

"American Society of Training and Development ASTD studies reinforce what Adobe already knows -- that providing mass access to personalized, continuous learning creates significant value for the business," said David Martin, Saba vice president of marketing. "By implementing the Saba e-Learning infrastructure for resellers as well as employees, Adobe is creating a sustainable competitive advantage."

About Adobe Systems Incorporated

Founded in 1982, Adobe Systems builds award-winning software solutions for Web and print publishing. Its graphic design, imaging, dynamic media, and authoring tools enable customers to create, publish, and deliver visually rich content for various types of media. The company's products are used by Web and graphic designers, professional publishers, document-intensive organizations, business users, and consumers. Adobe is the fourth largest U.S.-based personal software company, with annual revenues approaching $1 billion. It employs over 2,700 employees worldwide and has operations in North America, Europe, the Pacific Rim, Japan and Latin America. Adobe's worldwide headquarters are in San Jose, Calif., and its web site is located at www.adobe.com.

About Saba

Saba is the leading provider of e-Learning infrastructure to Global 5000 companies, government agencies, learning providers and Internet businesses around the world. Today, more than two million people and thousands of learning offerings are "on Saba." Saba's customers rely on its e-Learning infrastructure and its partners' e-Learning offerings to connect people to learning across the extended enterprise, increasing performance while reducing learning expenditures. Saba's e-Learning infrastructure enables businesses to continuously assess, plan, distribute, measure and improve learning for customers, partners, employees, and suppliers.

Founded in 1997, Saba is headquartered in Redwood Shores and has offices through the Americas, Europe, Middle East, Africa, and Asia-Pacific. For additional information, please visit http://saba.com or call 877/Saba-101 or 650/696-1758.

Note to Editors: Saba, the Saba logo, the phrase Connect Learning to People, the phrase Create a Smarter Business, Saba Learning Enterprise, Saba Learning e-Enterprise, Saba Learning e-Store, and other Saba products referenced herein are either trademarks or registered trademarks of Saba Software, Inc. All other trademarks are the property of their respective owners.