Adobe, Cisco Adopt Kanisa Support Solutions.

Kanisa Inc., an enterprise service solutions provider, reported the launch of a new online support service for Adobe Systems Inc. The service will initially provide access to support content for Adobe Acrobat and Adobe Photoshop, Adobe's two largest product lines. The Kanisa service site provides Adobe customers access to both general and highly technical questions. Customers can also access downloads, upgrades, tutorials and Web-based instructional content. The announcement follows on the heels of Cisco Systems Inc.'s adoption of Kanisa's technology and interface for its Technical Assistance Center (TAC). TAC users engage in a natural language dialog for guidance on how to install, upgrade and configure Cisco's products and do troubleshooting. The Web based TAC also makes it easy to escalate a question to a TAC engineer via chat, e-mail or telephone. Both solutions employ the Kanisa Customer Experience Platform for delivering enhanced support capabilities.