Adobe, Cisco Adopt Kanisa Support Solutions.Kanisa Inc., an enterprise service solutions provider, reported the launch of a new online support service for Adobe Systems Adobe Systems Incorporated (pronounced a-DOE-bee IPA: /əˈdoʊbiː/) (NASDAQ: ADBE) (LSE: ABS) is an American computer software company headquartered in San Jose, California, USA. Inc. The service will initially provide access to support content for Adobe Acrobat and Adobe Photoshop See Photoshop. , Adobe's two largest product lines. The Kanisa service site provides Adobe customers access to both general and highly technical questions. Customers can also access downloads, upgrades, tutorials and Web-based instructional content. The announcement follows on the heels of Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. Inc.'s adoption of Kanisa's technology and interface for its Technical Assistance Center (TAC 1. TAC - Translator Assembler-Compiler. For Philco 2000. 2. TAC - Terminal Access Controller. ). TAC users engage in a natural language dialog for guidance on how to install, upgrade and configure Cisco's products and do troubleshooting. The Web based TAC also makes it easy to escalate a question to a TAC engineer via chat, e-mail or telephone. Both solutions employ the Kanisa Customer Experience Platform for delivering enhanced support capabilities. |
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