Adlex Service Delivery Quality Audit Provides On-site Analysis of IT Service Levels Actually Experienced by Customers.MARLBOROUGH, Mass. -- 30-Day Audit Lets Companies Measure Real Service Levels and Improve Customer Experience Adlex Inc.(TM) (www.adlex.com), the pioneer in Service Delivery Management (SDM SDM - Schematic Data Model ), today announced the Adlex Service Delivery Quality Audit, designed for all corporations wishing to quickly assess the current quality of their service levels and determine areas that need improvement. This 30-day audit is an easy, cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. way for IT executives to test the usage, performance and availability of its top business applications. By measuring service levels experienced by real customers, Adlex enables companies to determine the specific impact IT services have on business performance. With the Adlex Service Delivery Quality Audit, CIOs and service providers can establish a baseline The horizontal line to which the bottoms of lowercase characters (without descenders) are aligned. See typeface. baseline - released version measurement of real service levels using Quality of Experience (QoE) metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. . QoE metrics focus on the customer experience and its impact on business results. By using these real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. measurements to gain insight into the application experience of every customer and employee, IT departments can be far more effective at supporting strategic business goals such as increasing revenue and improving customer retention. "In addition to demands for greater resource efficiency and cost-containment, the growing expectation of business unit counterparts is for application and network services to deliver ultra-fast response times and be constantly available. This is the way that companies will improve operational efficiency, and also compete for long-term Long-term Three or more years. In the context of accounting, more than 1 year. long-term 1. Of or relating to a gain or loss in the value of a security that has been held over a specific length of time. Compare short-term. customer relationships," said Dave Zwicker, Vice President of Marketing for Adlex. "However, many IT organizations still gauge the effectiveness of IT service delivery on operational statistics gathered from infrastructure equipment. Our audit is designed to show the benefits of measuring the actual user experience and the difference it can make to the bottom line." The Adlex Service Delivery Quality Audit will answer questions regarding actual service levels experienced by real customers. It will evaluate application response time and the percentage of transactions that meet response time goals. Ultimately, the audit will: --Demonstrate the increase in abandonment rates on important Web pages as their load time increases. --Determine the speed of the user's Internet connection and the size of Web pages that contribute to poor application response time. --Map usage, availability and performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. to IT capacity, illustrating whether or not server and network capacity is properly sized for the volume levels and service quality experienced by the users. --Indicate where to invest for maximum improvement in service quality and operational efficiency. --Assess the coverage and accuracy of any synthetic Web site monitoring See Web analytics. services you are currently using to simulate simulate - simulation user experience today. The Adlex Service Delivery Quality Audit is available today. For more information, please visit http://www.adlex.com/products/quality_audit.htm. About Adlex Founded in 1997, Adlex is a global company that pioneered Service Delivery Management (SDM) technology and is a market leader based on deployments with major enterprise and service provider customers worldwide. Adlex was funded by its founders and a group of private investors led by Roger Marino, co-founder of EMC (1) (EMC Corporation, Hopkinton, MA, www.emc.com) The leading supplier of storage products for midrange computers and mainframes. Founded in 1979 by Richard J. Egan and Roger Marino, EMC has developed advanced storage and retrieval technologies for the world's largest companies. Corp. and Adlex board member. The company is headquartered in Marlborough, Mass., and runs its European operations from a regional office in Gdansk, Poland. More information is available at www.adlex.com. |
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