Adesso Systems Announces Availability of New Installation, Maintenance, and Repair Solution for the Medical Equipment Industry.

BOSTON -- Helps Field Technicians Better Track and Document the Maintenance of Medical Equipment to Meet Compliance Regulations; Ensure Patient Safety and Optimize Equipment Performance

Adesso Systems, Inc., the leading provider of always-available mobile enterprise software and services, today introduced a new Installation, Maintenance and Repair solution specifically designed for the medical equipment industry. Faced with increasing regulatory compliance, concerns for patient safety and the need to know that critical-care equipment is operating at peak levels, healthcare facilities and medical equipment manufacturers are placing greater importance on the maintenance of equipment ranging from heart monitors to anesthesia equipment. The Adesso solution allows medical equipment providers and service technicians to improve the quality and accuracy of service performed, reinforce corporate policies in the field and reduce cycle times by automating maintenance procedures that have been historically handled using inefficient, paper-based systems.

The solution, which can be deployed on any Windows device - laptops, tablets, PocketPCs and smart phones - manages the scheduling and assignment of work orders, the ordering of replacement parts, the recording of the maintenance performed, obtaining customer signoff, and the generation of invoices for the work performed. The solution also provides technicians with important background information about the customer, prior maintenance activity and any documentation needed to meet safety and compliance regulations for the medical equipment being serviced. With Adesso's intelligent provisioning capabilities, service providers can streamline task assignments and enforce that specific requirements are met when servicing a particular piece of equipment.

"Our medical equipment customers recognize installation, maintenance and repair as a strategic area for increased revenue and reduced cost in their organizations. A key component to realizing these gains is their ability to ensure regulatory compliance, timely equipment maintenance, and accurate tracking of equipment service records," said Dennis Kelly, CEO, Adesso Systems. "Our Installation, Maintenance and Repair solution has proven to provide medical equipment manufacturers with an easy-to-use and cost effective way to automate their paper-based service/maintenance processes. By equipping their field technicians with a solution using mobile devices that tracks their current work status while onsite, they have the record keeping capabilities necessary to document and report that equipment is in safe working order."

To further enable labor utilization and field technician productivity, Adesso's Installation and Maintenance solution includes an intelligent dispatch and scheduling feature that allows the medical equipment companies to streamline work orders by assigning new requests to appropriate technicians and routing the service order to their handheld device, Smartphone, laptop, Pocket PC or tablet PC. The solution also leverages an occasionally connected synchronization model, which allows users to access information such as schedules, service forms, equipment histories, inventory, or equipment warranties without requiring network connectivity. This always-available information is ideal for the medical and healthcare industry where wireless devices are not allowed in hospital settings as they can interfere with the operation of medical equipment.

In order to help medical facilities comply with the equipment regulations, the Adesso solution offers intelligent forms that serve as templates for tracking the completion of work orders. Data entered is captured in each form, governed by a rules engine, which provides the behind the scenes intelligence to ensure that each form and associated process is completed correctly. For example, a rules engine could test that the service orders have been completed properly by identifying the maintenance required, parts needed and appropriate signatures before completing an order. As a result, the rules engine and smart forms enable the development of field service applications that map to an organization's specific business processes, embedded with regulatory and corporate compliance guidelines. Customers also have the ability to integrate the Adesso solution with back office data, such as inventory or billing applications, to reduce billing cycles and improve cash flow. Additionally, the Adesso solution supports a variety of rich media, including screenshots and video clips, RFID data, barcode information, and PDF files, which can help technicians better service devices.

For example, a medical equipment provider using the Adesso Installation, Maintenance and Repair solution could easily assign a work order to a technician to service an x-ray machine at a local hospital. Receiving the scheduled service instructions on a handheld device installed with Adesso, the technician can view the history and prior maintenance records on that device. While repairing the x-ray machine, the technician can view an instructional video or documents without a wireless connection. The technician can also take an image of a damaged part for warranty reasons using a digital camera embedded in the handheld device and integrate the image into the Adesso solution. Once the service is complete, a signature could be captured on the device to finalize the form.

"Using the Adesso solution, our technicians have had an increase in the number of not only completed, but also correctly submitted work orders," said Paul Roy, national service manager of Spacelabs Medical, Inc., a global manufacturer and distributor of patient monitoring systems supplier of intensive-care equipment to hospitals. "With the Adesso Installation, Maintenance and Repair solution, our service technicians can get updated information on work orders more quickly and decrease the time involved in billing cycles. The scheduling feature also allows us to deploy technicians more effectively. Perhaps the greatest benefit to our staff has been the reduced amount of time it takes to complete their work order, giving them more time to spend with customers and ensuring optimal performance of the equipment."

About Adesso Systems

Adesso Systems delivers Instant ROI to business customers by providing fast, cost-effective software and service solutions for automating geographically distributed workers. The Adesso Instant Mobility platform selectively distributes and synchronizes data, alerts and applications logic, across multiple locations and devices. These always available enterprise applications can be deployed on any Microsoft (MSFT) Windows mobile device or computer, regardless of the bandwidth or availability of network connections. Adesso Systems' customers include Abbott Laboratories (ABT), Xerox (XRX), Miami County Health District, and GE Medical Systems. For more information, visit: www.adessosystems.com