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Additional talent management lessons.

Comparing talent management to supply chain challenges, Peter Cappelli guides us toward four handy lessons. Set aside for a moment the tempting reaction to his comparison of employees to manufactured widgets, Cappelli's points are useful. So let us plunge into the supply chain metaphor to find additional talent management lessons from the modern industry icons of Amazon.com, Google and the Wildlife Conservation Society.

(What, you say? What about the Wildlife Conservation Society, a 114-year-old organization known for running the Bronx Zoo Bronx Zoo
 formally New York Zoological Park

Zoo in New York City. It opened in 1899 on 265 acres (107 hectares) in the northwestern area of the Bronx. In 1941 it added the 4-acre (1.
 and worldwide conservation efforts, as a modern industry icon? While even the whiff of comparing employees to caged animals will get us into trouble, bear with us.)

1. Amazon.com--a disruptive leader in the retail supply chain and e-publishing.

* Customized portals that learn from our history and interests work spectacularly well. Amazon introduced many of us to the convenience of online shopping, including the shopping cart, product suggestions and virtual storefronts. Brought together under one portal is an impressive coalition of businesses (including mega brands like Target mixed in with auctions and used merchandise). Employees are not books, yet this portal has parallels for how we might shop for talent in the future. (And let us not think of employees as "used;" maybe just transitioned from other careers or semi-retirement.)

* Ambidexterity am·bi·dex·ter·i·ty or am·bi·dex·trism
n.
The state or quality of being ambidextrous.


ambidexterity Neurology The ability to perform tasks requiring manual dexterity with either hand
 is required. Organizational ambidexterity is the simultaneous maintenance of traditional businesses focused on efficiency (e.g., shipping books) alongside radical innovation (e.g., Kindle A portable e-book device from Amazon.com that provides wireless connectivity to Amazon for e-book downloads as well as Wikipedia and search engines. Using Sprint's EV-DO cellphone network, dubbed WhisperNet, wireless access is free. It also includes a built-in dictionary. ). Talent management efforts need to balance get-it-done efficiency with the disruptive change that fuels an organization's future.

2. Google--no widgets to warehouse and distribute, yet information to share.

* Search algorithms work better than organized directories. The world generates an ever-changing, organic blob of information. Google has taught us that we can organize this blob and make it accessible. As Cappelli implied, perhaps formally structured succession planning Management Succession Planning
In organizational development, succession planning is the process of identifying and preparing suitable employees through mentoring, training and job rotation, to replace key players — such as the chief executive officer (CEO) —
 needs to give way to a more organic, ongoing flow of information.

* Talent management must reflect organizational strategy. Not even Google is immune to the impact of the recession on a "world's best workplace." But stepping back, it is clear that Google's impressive talent management pipeline is managed to match its core business: rigorous, intense and scientifically minded. Google's talent management style honors its value proposition.

3. Wildlife Conservation Society--a venerable, yet reinvented non-profit dedicated to "help people imagine wildlife and humans living in sustainable interaction."

* "Supply chains" are about more than widgets. WCS See Windows CardSpace.  supplies experiences and education, nothing physical for a traditional supply chain to manage. Correspondingly, the intangibles of the talent management experience matter.

* A sustained supply of wildlife interactions requires working with the rhythms of the natural world. Modern wildlife husbandry husbandry

careful management of e.g. animals. Implies thrifty, humane, caring. See also animal husbandry.
 deals with permeable permeable /per·me·a·ble/ (per´me-ah-b'l) not impassable; pervious; permitting passage of a substance.

per·me·a·ble
adj.
That can be permeated or penetrated, especially by liquids or gases.
 organizational boundaries. Similarly, as the management sciences continue to mature, we uncover more about the natural rhythms of organizations as well as individuals. Talent management strategies must keep these synchronized syn·chro·nize  
v. syn·chro·nized, syn·chro·niz·ing, syn·chro·niz·es

v.intr.
1. To occur at the same time; be simultaneous.

2. To operate in unison.

v.tr.
1.
.

Thus, when building from the supply chain metaphor, we can learn additional lessons from how organizations deliver not just physical goods, but information and experiences. This helps to calibrate To adjust or bring into balance. Scanners, CRTs and similar peripherals may require periodic adjustment. Unlike digital devices, the electronic components within these analog devices may change from their original specification. See color calibration and tweak.  Cappelli's advice and to promote overall organizational vitality.

Scott Brooks
For Scott Martin Brooks (aka Dookie from the Budweiser TV Commercials), see: Scott Martin Brooks.


Scott William Brooks (born July 31 1965 in French Camp, California) is a retired American professional basketball player.
 and Jeffrey Saltzman, Kenexa

Scott Brooks, Ph.D. is the director of the Consulting Center of Excellence for Kenexa's Global Survey Practice. Jeffrey Saltzman is a principal at Kenexa.
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Title Annotation:THE U.S. PERSPECTIVES
Author:Brooks, Scott; Saltzman, Jeffrey
Publication:People & Strategy
Date:Sep 1, 2009
Words:538
Previous Article:Value chain focus: the human touch.
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