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Acuity Inc. Selects eTEAM, InfoCast LLC's Innovative, Multimedia Collaborative Software to Facilitate Customer Service.


PORTLAND, Ore.--(BUSINESS WIRE)--June 17, 1999--

Acuity acuity /acu·i·ty/ (ah-ku´i-te) clarity or clearness, especially of vision.

a·cu·i·ty
n.
Sharpness, clearness, and distinctness of perception or vision.
 Inc. and InfoCast LLC (Logical Link Control) See "LANs" under data link protocol.

LLC - Logical Link Control
 jointly announced today that Acuity has selected eTEAM as their customer service communication and collaboration tool A collaboration tool is something that helps people collaborate. The term is often used to mean collaborative software, but collaboration tools were being used before computers existed, a piece of paper can for example can be used as collaboration tool.  and has also become InfoCast's newest representative for institutional sales.

"We are excited to have Acuity as a customer and solution provider," said Norbert Chien, InfoCast's president. "Acuity's product line and commitment to help their customers gain the best competitive advantage and return on investment from their computer-based tools are a perfect fit to InfoCast's mission. Acuity provides design solutions and world-class products for the CAD/CAE/CAM market and InfoCast develops net-based tools for team communication and collaboration."

"Our customers often work with colleagues, clients, and vendors on projects across town, as well as across different time zones and locations," said Tom McKasson, president of Acuity. "Quite often, communication tools like e-mail, fax and telephone are not adequate to share and communicate design changes. Several face-to-face meetings (and travel) are usually required over the duration of the project. This increases costs and the time necessary to complete the projects."

"As a solution provider," continued McKasson, "we believe that eTEAM will increase our customers' competitive advantage and improve the return on their investments in Alias (1) An alternate name used for identification, such as for naming a field or a file. See CNAME record.

(2) In the Mac, an alias is an icon that points to a program or data file.
, SDRC's I-DEAS, Solid Edge, CADKEY, and other computer-based tools. As users ourselves, we are very excited about the potential of eTEAM and its positive impact in Acuity's technical support and design services."

eTEAM minimizes the frustration and maximizes the productivity of engineers and designers by giving them a new, more effective way to communicate with each other independent of their CAD/CAE/CAM tools, working schedule and location. eTEAM allows the sender to take a "snapshot" of any image on his or her computer screen effortlessly ef·fort·less  
adj.
Calling for, requiring, or showing little or no effort. See Synonyms at easy.



effort·less·ly adv.
. The sender can then easily mark up the complex drawing, diagram, 3D model, structural analysis, project plan -- or whatever it happens to be -- and simultaneously record a voice track commenting on the document and the markings. The entire communication can then be sent as an e-mail attachment A file that rides along with an e-mail message. The attached file can be of any type. E-mail programs make it easy to attach a file. For example, in Eudora, all you do is select Attach from the Message menu, browse through the folder hierarchy to find the file you want and then double  with a couple of mouse clicks using the sender's existing e-mail client Same as e-mail program. , groupware Software that supports multiple users working on related tasks in local and remote networks. Also called "collaborative software," groupware is an evolving concept that is more than just multiuser software which allows access to the same data.  or server.

The single-user price for eTEAM is $399. Discounts are available for multi-user packs and corporate, site, and educational licenses. eTEAM readers are available free from the InfoCast LLC Web site: www.i-cast.net
COPYRIGHT 1999 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1999, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Jun 17, 1999
Words:384
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