Actuate Steps Up Customer Support With Y2K Team; Bank of America, DHL and MCIWorldcom Among Actuate Customers Signed Up for Extended Support.

Business Editors and High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--Dec. 30, 1999

Actuate(R) Corporation (Nasdaq:ACTU), the leader in e.Reporting(tm) for e.Business, today announced its Customer Services Division (CSD), in cooperation with the engineering department, will offer extended support to customers planning to use its Web data publishing solution over the New Year's weekend.

The Actuate Y2K team has signed up nearly 100 customers for the extended service including Bank of America, DHL and MCIWorldcom.

In a proactive move to ensure weekend support, Actuate CSD will be available from Friday, December 31 at 6:00 p.m. PST through Monday, January 3 at 6:00 a.m. PST. Companies signed up for the enhanced Y2K support can contact CSD managers via cell phone and pager numbers, and with a special Y2K e-mail address.

Signing companies up for the Y2K program ensures that Actuate is aware in advance what its customers will be doing over the millennium weekend. To register for the Actuate Y2K program, visit the Actuate Web site at www.actuate.com.

"The year 2000 is rapidly approaching and Actuate CSD, along with engineering, have put forth considerable resources to ensure its customers are ready for the transition to the new millennium," said Tom Ryan, vice president of worldwide customer services, Actuate. "Web data publishing from Actuate is critical to the success of many e.Business sites. By taking extra steps to support customers during this time, Actuate has shown itself to be a company with a tremendous commitment to its user-base, with resources equal to or better than those of significantly larger operations."

About Actuate Corporation

Actuate Corporation, the pioneer in e.Reporting for e.Business, enables companies to differentiate their offerings by extending the value of information across the entire customer life-cycle, creating a more loyal customer base and giving them the edge in the ever-competitive e.Business world. The Actuate e.Reporting Suite 4 is the first-ever solution that automates the creation and delivery of structured, personalized content, providing tens of thousands of users with instant access to high-resolution, customized business information that is seamlessly integrated into a company's e.Business Web site.

Actuate's customers include the world's largest .com, financial services, telecommunications, health care and media companies. Software vendors reselling Actuate solutions include Ariba, Aspect Development, BMC, Clarify, InterNetworking Solutions, PeopleSoft and Siebel. Founded in 1993, and headquartered in San Mateo, Calif., Actuate has offices worldwide. For more information on Actuate, visit the company's Web site at http://www.actuate.com.

Actuate, Live Report Documents, Report Encyclopedia and ReportCast are registered trademarks of Actuate Corporation. e.Report, e.Reporting, Live Report Extensions, ReportBlast, SmartSearch, Transporter, Virtual Report Distribution and XML Reports are trademarks of Actuate Corporation. All other products and corporate names referenced are trademarks of their respective companies. (c) 1999, Actuate Corporation.