Actuate Renews Agreement With Nortel Networks to Provide Customer Relationship Management and Information Delivery Solutions.

Business Editors/High-Tech Writers

SOUTH SAN FRANCISCO, Calif.--(BUSINESS WIRE)--April 12, 2001

More Than 100 Leading Global Customers are Using the Joint Solution

Actuate(R) Corporation (NASDAQ:ACTU), the Information Delivery market leader, today announced that Nortel Networks will continue to ship Actuate with its Clarify eFrontOffice CRM application, thereby providing customers with one of the industry's most powerful and functional solutions for delivering mission-critical business information and improving customer loyalty.

"Nortel Networks eBusiness solutions position businesses to develop more profitable and loyal customer relationships," said Mark de la Vega, vice president and general manager, eBusiness, Nortel Networks. "Our joint solution can deliver information quickly and securely, providing our customers with increased visibility into front office activities. This can save time and cost across the enterprise."

"In delivery of service and support to customers it is not only important to `know the customer', but it is just as important to identify emerging customer trends for services and product issues that might be affecting customers - doing so allows us to better understand the entire customer satisfaction picture, and how our services and products are actually performing," said Dave Handley, manager support systems, Rockwell Automation. "The ability to quickly and easily access this analytic content via the powerful Actuate reporting engine within eFrontOffice is critical to strengthening customer relationships and providing superior service."

Actuate helps provide businesses with service level information, transaction histories, performance summaries, contract and logistics status, and customer account information to call center personnel, sales representatives, inventory controllers and other business managers.

Actuate provides operational reports and documents for Nortel Networks customers. For example, customers that use Nortel Networks ClearContracts solution can easily generate a Maintenance Agreement Report that shows detailed information about a customer's specific quote or detailed information within the contract. In addition to printing within the Nortel Networks client, a user can run and print the report from the Actuate Viewer or Developer Workbench. Nortel Networks ClearLogistics customers can leverage Actuate to generate reports focused on the following functional areas:

-- Physical Inventory Tags or Count Sheet

-- Count Sheet Report

-- Depot Repair Traveler Ticket

-- Packing List

Nortel Networks Clarify eFrontOffice is an application suite for routing, integrating and consolidating customer interactions to help businesses acquire and maintain profitable customer relationships and improve customer loyalty. Nortel Networks Clarify eFrontOffice is part of a comprehensive portfolio of portals, CRM and Fulfillment capabilities for leading service providers, high technology manufacturing companies and financial service companies.

Actuate has nearly 150 customers whose products range from applications for electronic marketplaces to customer relationship management to professional services automation. These eBusiness leaders and packaged software vendors choose Actuate because its software represents the latest in Information Delivery technology and its e.Services group enables easy integration with existing application infrastructure, thus speeding time-to-market for new products. Further, Actuate's commitment to industry standards including Java, LDAP and XML ensures its product will be compatible with today's most prevalent eBusiness applications.

"We are pleased to extend our relationship with Nortel Networks as the company is a recognized leader in the burgeoning CRM market," said Frank van Veenendaal, senior vice president of Actuate's e.Business Application Partners business unit. "The fact that Nortel Networks has chosen to leverage Actuate technology points to the tremendous value Information Delivery technology provides within CRM systems."

About Actuate Corporation

Actuate Corporation is the leading provider of Information Delivery solutions for Global 2000 companies, Internet start-ups and packaged application software vendors. Actuate builds solutions for customer applications including e-CRM, e-Procurement and Net marketplaces. Actuate's Information Delivery solutions make it easy to extract operational data from disparate systems and publish secure, interactive and perfectly formatted content that is seamlessly integrated with the rest of a company's Web site. By instantly delivering personalized content to 100,000s of end users - without downloads - companies using Actuate can increase revenue, reduce costs and improve customer service. Actuate has over 900 direct customers and over 100 OEM partners including American Express, AT&T, Bank of America, BMC Software, Chase Manhattan Corporation, Clarify, Enron, Lucent Technologies, WorldCom, PeopleSoft and Siebel.

Founded in 1993, Actuate has headquarters in South San Francisco, Calif., and has offices worldwide. For more information on Actuate, visit the company's Web site at www.actuate.com.

Note to Editors: Actuate is a registered trademark of Actuate Corporation. e.Reporting is a trademark of Actuate Corporation. Nortel Networks and Clarify are trademarks of Nortel Networks. All other products and corporate names referenced are trademarks of their respective companies.(c)2001, Actuate Corporation.