Actuate Honors Customers for Excellence in Enterprise Reporting and Business Intelligence; Citigroup, HSBC, and Tufts Health Plan Recognized as Leaders in Leveraging Information to Improve Performance.BOSTON -- Actuate Corporation (Nasdaq:ACTU ACTU Australian Council of Trade Unions ACTU AIDS Clinical Trials Unit (Washington University Medical Center, St. Louis, Missouri) ACTU Association of Catholic Trade Unionists ACTU Australian Capital Territory Union ), the world leader in Enterprise Reporting With the dramatic expansion of information technology, and the desire for increased competitiveness in corporations, there has been an increase in the use of computing power to produce unified reports which join different views of the enterprise in one place. and Performance Management Applications that empower 100% of users to achieve breakthrough corporate performance, today honored three companies for industry-leading innovations and return on investment resulting from their use of the Actuate platform. The Actuate Excellence Award winners for 2006 are Citigroup, HSBC HSBC Hongkong and Shanghai Banking Corporation HSBC Humane Society of Broward County (Florida) HSBC Humane Society of Bay County (Bay County, Michigan) , and Tufts Health Plan. These customers have deployed Enterprise Reporting Applications to leverage information in new and innovative ways to help enhance efficiencies, maximize customer satisfaction and improve performance. The award winners were announced at the tenth annual Actuate International User Conference, in Boston, Massachusetts “Boston” redirects here. For other uses, see Boston (disambiguation). Boston is the capital and most populous city of Massachusetts.[3] The largest city in New England, Boston is considered the unofficial economic and cultural center of the entire New , which begins today. The categories and their winners are: Customer Innovation Award: Presented to both Citigroup and Tufts Health Plan for building the most innovative reporting applications on the Actuate platform. Return on Actuate Award: Presented to HSBC for their ability to demonstrate the greatest return on their investment (ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ) using Actuate. "We congratulate Citigroup, HSBC and Tufts Health Plan who have used Actuate as a significant vehicle to implement their strategies for performance improvement. They have demonstrated that the effective use of information can be the key to unlocking gains in efficiency and customer satisfaction," said Pete Cittadini, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and president of Actuate Corporation. "Their achievements represent the pinnacle pinnacle (pĭn`ĭkəl), minor architectural motif of vertical tapering shape, usually crowning a pier, buttress, or gable. Although sometimes it appears in Renaissance design, as in the Certosa di Pavia, it is almost exclusively a medieval of excellence among our 3,500 customers." Tufts Health Plan Tufts Health Plan won the Actuate Customer Innovation Award for their Web-based Disease Management Registry built on the Actuate platform. The registry, which is unique in the marketplace for non-staff model health plans, enables authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: health care providers to access member-level information about recommended health screenings and medications, while ensuring that the privacy of confidential member information isn't compromised. Actuate-based reports deliver relevant, integrated information collected from multiple provider and claims data sources. "Actuate enabled Tufts Health Plan to not only offer a capability that's unique within our industry, but one that has contributed to meaningful improvements in the delivery of care for chronic conditions," said Mihaela George, manager, business intelligence. "By delivering easy-to-use, drill-down patient information, we have made it easier for physicians to provide efficient care, and helped increase the rate at which diabetes patients follow through with recommended medications and screenings from 65% to 70%." Citigroup Winner of the Actuate Customer Innovation Award, Citibank North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. uses Actuate to provide enhanced visibility into customer feedback in order to ultimately improve customer service. The Actuate platform delivers reports that consolidate customer feedback from multiple channels to provide an integrated view of service issues to managers. In addition, Actuate is also used to analyze trends in feedback in order to proactively identify potential operational or technical issues that may impact customer service. "Citibank is committed to providing superior customer service, and with the help of Actuate, we have the ability to more closely monitor our progress toward reaching our high service goals," said Gary Koral, vice president and customer experience metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. director. "Through timely information on potential issues, we can react faster and be more responsive to customer feedback." HSBC HSBC Retail Services won this year's Return on Actuate Award for implementing an Actuate-based self-service portal that provides their merchant partners with online access to credit card transaction settlement information. HSBC merchant partners can access interactive, drill-down Actuate reports as needed as needed prn. See prn order. without having to wait for faxed information or calling their account managers. "Since we implemented a self-service portal based on the Actuate platform, we've seen a significant reduction in service-related calls from our merchant partners," said Rob Irons, senior manager of information management and development at HSBC Retail Services. "As we've reduced service costs, we've been able to simultaneously improve operational efficiency by reducing the manual effort necessary to deliver settlement data to our partners. In addition, we've also improved our competitive positioning by being able to show potential merchant partners that we can meet their needs with timely and interactive information." About HSBC Retail Services HSBC Retail Services is a leading issuer of private label (merchant branded) credit cards in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . This business provides flexible, customized credit card solutions for many of the world's premier retailers and manufacturers and has more than 60 active merchant relationships. For more information, visit www.hsbcretailservices.com. About HSBC -- North America HSBC -- North America comprises all of HSBC's U.S. and Canadian businesses Canadian Business is the longest-publishing business magazine in Canada. It was founded in 1928 as The Commerce of the Nation, the organ of the Canadian Chamber of Commerce. The magazine was renamed Canadian Business in 1933. , including the former Household International businesses. The company's businesses serve nearly 60 million customers in five key areas: personal financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , consumer finance, commercial banking, private banking and corporate investment banking and markets. Financial products and services are offered under the HSBC, HFC 1. (networking) HFC - Hybrid Fiber Coax. 2. (hardware) HFC - hydrofluorocarbon. and Beneficial brands. For more information, visit www.hsbcusa.com. About Actuate Corporation Actuate Corporation is the world leader in Enterprise Reporting and Performance Management Applications that empower 100% of users to achieve breakthrough corporate performance. Actuate provides the most scalable, reliable, flexible and high-performing reporting capabilities for every application in the enterprise. Customers use Actuate to deliver information in context to users inside and outside the firewall as Performance Management and Customer Self-Service applications A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response systems and Web sites are widely used for self-service applications. See kiosk. , managed spreadsheet applications and Java reporting applications. Actuate has over 3,500 customers globally in a range of industries including banking, insurance, manufacturing, communications, and government. Founded in 1993, Actuate has headquarters in South San Francisco South San Francisco, city (1990 pop. 54,312), San Mateo co., W Calif.; inc. 1908. South San Francisco has several industrial parks; its manufactures include medical supplies and equipment, foods, paint, paper products, consumer goods, and clothing. , Calif., with offices worldwide. Actuate is listed on the NASDAQ exchange under the symbol ACTU. For more information on Actuate, visit the company's Web site at www.actuate.com. Copyright(C) 2006 Actuate Corporation. All rights reserved. Actuate and the Actuate logo are registered trademarks of Actuate Corporation and/or its affiliates in the U.S. and certain other countries. All other brands, names or trademarks mentioned may be trademarks of their respective owners. |
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