Active Voice introduces new TAPI/TSAPI-compliant desktop telephony product: ViewCall Plus.

GENEVA--(BUSINESS WIRE)--Oct. 9, 1995--Active Voice Corp. (Nasdaq: ACVC), a world leader in PC-based voice processing systems and computer-telephone integration, today introduced the ViewCall(TM) Plus desktop telephony application at Telecom `95.

Combining the power of the Active Voice Repartee system with the Telephony Application Programming Interface (TAPI) or the Telephony Services Application Programming Interface (TSAPI) architecture, ViewCall Plus gives users complete control over all inbound and outbound telephone calls from their Windows desktop PC.

ViewCall Plus supports basic TAPI and TSAPI capabilities such as dial, answer and hold, and it takes advantage of powerful multiline features such as conference and transfer. A graphical interface enables users to "drag and drop" visual elements to manipulate inbound and outbound calls.

For example, ViewCall Plus users can select several personal database contacts and conference these people into one call -- then identify and transfer inbound callers into the same conference -- all with the click of a mouse.

"ViewCall Plus users communicate more efficiently because they have easy access to powerful telephone features right on their desktop PCs," said Douglass S. Anderson, vice president of sales and marketing. "The graphical interface with `drag and drop' functionality is so intuitive that users no longer have to worry about losing callers when transferring them or setting up a conference call."

ViewCall Plus also lets users identify and communicate with incoming callers before picking up the telephone. Users can greet callers, ask for their identities, request them to hold or leave a message, transfer them to someone else, or accept the call.

"ViewCall Plus helps users control every single call -- whether it's inbound, outbound, internal or external," said Anderson. "For any business person who spends a significant amount of time on the phone each day, ViewCall Plus will quickly become their most valued and frequently used tool."

ViewCall Plus consists of an integrated call control window, a call log, and a personal information manager (PIM). Integration with many popular third-party PIMs is also supported.

"By linking calls to a personal database and providing `screen pops' for both inside and outside callers, ViewCall Plus puts valuable information at users' fingertips, improving service and efficiency," said Anderson.

ViewCall Plus works with other TeLANophy modules to help users manage voice, fax and e-mail messages as well as telephone calls. "When ViewCall Plus is combined with the rest of the TeLANophy product suite, Active Voice offers complete communications management -- including inbound calls, outbound calls and universal messaging," said Anderson. "This combination of powerful messaging tools provides unique capabilities and elevates business communications to a new level."

Active Voice (Nasdaq: ACVC) has more than 30,000 product installations in virtually every type of business in 50 nations worldwide. The Seattle-based corporation has offices in Australia, Canada, China, the United Kingdom and the Netherlands. Active Voice products are sold through a global network of independent telecommunications industry dealers and computer resellers.

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Microsoft Windows is a trademark of Microsoft Corp.

TeLANophy, Repartee, Replay Plus are registered trademarks and

ViewCall Plus is a trademark of Active Voice Corp.

CONTACT: Diane M. Williams, 206/441-4700, ext. 132

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