ActionPoint Ships XML-based Product to Beta; Fortune 500 And Net MarketPlaces Among Users Of World's First Interaction Management Product For B2B E-commerce.

Business Editors/Technology Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--April 24, 2000

ActionPoint, Inc., formerly Input Software, Inc. (NASDAQ: INPT), the leading provider of e-commerce interaction management software, shipped today the Beta release of its new XML-based product, ActionPoint Dialog Server(tm), formerly known as DynamicInput(tm). ActionPoint Dialog Server is an XML-architected product that lets Global 1000 and net marketplaces rapidly deploy and easily maintain intelligent, personalized browser-based dialogs that make it easier, quicker and less frustrating for people to conduct and complete complex e-commerce transactions over the Web.

Beta customers include Fortune 500 organizations such as Bank of America and Merrill Lynch, and net marketplaces including Equilynx. In addition, systems integrators including FCG, Lason Europe, Lighthouse Consulting Group, Silas Technologies, and Pyxis Consulting are implementing ActionPoint at a wide variety of interaction management projects at large financial, manufacturing and pharmaceutical companies in the U.S. and across Europe.

ActionPoint Dialog Server dramatically improves the quality of Web interactions, which increases customer satisfaction and reduces the rate at which complex on-line transactions - such as requests for quotes, bid responses, complex product configurations, and applying for credit cards, financial services, and life insurance applications - are abandoned prior to completion. Today, complex web transaction abandon rates run as high at 95%, resulting in millions of dollars of lost sales opportunities for e-commerce companies. ActionPoint also makes it much easier and faster for Global 1000 organizations and net marketplaces to create and maintain these interactions, which speeds time to market. In today's competitive market, the early deployment of effective Web sites is key to securing market share.

Ed Porter, Senior Vice President, Bank of America, said, "Instead of building custom Web sites from scratch which is time and resource-intensive, we can purchase ActionPoint's ready-made interactive development and deployment environment, and accelerate the deployment of our e-commerce strategy."

ActionPoint Dialog Server moves transaction intelligence out to the customer's browser as cashed and optionally compressed Javascript, without the need for plug-ins or downloads which do not pass easily through corporate firewalls. By providing both personalized content, the Dialog Server ensures the user is only asked questions that make sense in the context of previous answers, as well as personalized presentation formats to meet specific customer or partner needs.

Customers and Partners Embrace ActionPoint For Real-world

Applications

Brian DeWyer, Director, Document Processing at Silas Technologies, subsidiary of Wachovia Corporation, said, "As a leader in automating financial information business processes, we recognize two major factors required to successfully deliver innovative yet practical business services over the Web. To attract and retain customers, it is vital that the Web experience be very dynamic and interactive, guiding business users through the decision-making process. Also, it is essential that Web information be instantly connected with the right back-office systems to trigger real-time fulfillment processes. ActionPoint is able to address both of these important elements in a single architecture."

Ed Lorenti, Manager Document Management Service Line of FCG, a leading systems integrator for the pharmaceutical industry, said, "ActionPoint will make it much easier for our clients to collect clinical trials results from all over the world via the Web. Additionally, ActionPoint's simplified development environment will enable us to reduce implementation costs, and speed deployment."

Albert Ray Edwards, Jr., President & CEO of Lighthouse Consulting Group, an e-business consulting firm, said, "Our financial services clients like Merrill Lynch have dozens of customer enrollment and account maintenance activities that they intend to offer online such as applications, change of beneficiary, and fund allocations. ActionPoint provides all the information and guidance users need to complete these sorts of complex transactions online. And because ActionPoint improves the quality of every interaction with each customer, our clients can streamline their e-business processes and increase customer loyalty at the same time."

Shane Hughes, President, Pyxis Consulting, said, "Creating and deploying effective online enrollment mechanisms for new financial product services is very challenging with today's technology. Our customer base of financial services companies tells us that the slow, static nature of current Web environments does not adequately support unassisted completion of complex transactions initiated by consumers or producers. Our customers see that ActionPoint will help them rapidly deploy engaging, dynamic on-line interactions for even the most complex transactions to enable self service and sales on the Web."

Mark Farlin, Director of Product Management at Documentum, said, "Through its solid XML architecture, ActionPoint provides a dynamic and personalized Web interface to Documentum's 4i eBusiness Edition. ActionPoint guides users through an interactive process to locate the information they need, then assembles and presents it in a highly personalized format, and continually updates it to ensure they are always working with the most recent changes in live content."

Pricing, Availability, and Support

The ActionPoint Dialog Server will run under Windows(R) NT and UNIX and will be generally available in Q3 2000. The ActionPoint Dialog Server is a key component of the ActionPoint Interaction Management System, announced today in a separate news release: http://www.actionpoint.com/presskit/pr/pr000424c.shtml.

About ActionPoint, Inc.

ActionPoint, Inc., formerly Input Software, Inc., provides e-commerce interaction management software for Global 1000 organizations and net marketplaces. The ActionPoint Interaction Management System enables e-businesses to rapidly build and deploy dynamic and intelligent Web interfaces for action points--interactions between people and e-commerce systems. It also streamlines the collection and transformation of mission-critical information -received via the Web, email or as traditional paper-based documents -and ensures delivery of this as validated and formatted e-content to enterprise or B2B process automation systems, triggering real-time fulfillment processes.

ActionPoint, Inc.'s NASDAQ ticker symbol `INPT' will change to `ACTP' on April 26, 2000. The company recently appeared on Deloitte and Touche's 1999 Silicon Valley Technology "Fast 50" listing of fastest growing technology companies. For more information, visit the company's Web site at http://www.actionpoint.com.

ActionPoint, the ActionPoint logo, "Brains in the Browser" and InputAccel are trademarks, or registered trademarks, of ActionPoint, Inc. All other trademarks or registered trademarks are the property of their respective owners.

Please note: Private Securities Litigation Reform Act of 1995 provides a "safe harbor" for forward-looking statements. Certain information included in this news release (as well as information in oral statements or other written statements made or to be made by ActionPoint, Inc.) contain statements that are forward-looking, such as statements relating to the future anticipated direction of the futures and securities industry, plans for future expansion, various business development activities, planned capital expenditures, anticipated sales, potential contracts, dependence on existing management, domestic and global economic conditions, changes in federal or state laws, and market competition factors. Such forward-looking information involves important risks and uncertainties that could significantly affect anticipated results in the future, and accordingly, such results may differ from those expressed in any forward-looking statements made by or on behalf of ActionPoint, Inc.