Action Technologies Wins Microsoft Industry Solution Award for Third Consecutive Year.ALAMEDA Alameda (ăləmē`də, –mā`də), city (1990 pop. 76,459), Alameda co., W central Calif., on an island just off the eastern shore of San Francisco Bay; settled 1850, inc. as a city 1884. , Calif.--(BUSINESS WIRE)--Sept. 14, 1999-- Action Technologies, Inc., a leader in web-based customer interaction and business process management software, today announced that they have won a Microsoft Industry Solution Award for the third consecutive year. The company placed first in "Best Collaborative and Groupware Software that supports multiple users working on related tasks in local and remote networks. Also called "collaborative software," groupware is an evolving concept that is more than just multiuser software which allows access to the same data. Solution" category for a web-based knowledge management application implemented at Ford Motor Company. The winning application, Ford Motor Company's Technical Web Authoring System (TWAS TWAS Third World Academy of Sciences ), is based on Action Technologies award winning product ActionWorks(TM) Metro. TWAS involves collaboration, and shared knowledge efforts in getting the service bulletins out to their customers -- the Ford dealers. These important messages must be communicated and relayed in a timely manner to Ford dealers worldwide, and this entire process involves a collaboration effort from start to finish. ActionWorks Metro was chosen as the solution to develop and manage the TWAS application. With the new system, Ford has the ability to increase customer satisfaction and improve the dealer's ability to fix vehicles right the first time. The web-based authoring/approval system has reduced the amount of time to publish articles to dealers by 45%. The implementation of the OASIS portion of the Technical Web Authoring System workflow application A workflow application is where various applications, components and people must be involved in the processing of data to complete an instance of a process. For example, consider a purchase order that moves through various departments for authorization and eventual purchase. for authoring, editing, approving has resulted in an annual savings to Ford of over $1.5 million. The incident-tracking portion of the system provides accurate individual process timing, which can be utilized to drive process improvements. "Action Technologies is always pleased to recognize the success of our unique products in helping customers improve their business performance," said Ron Sivertson, Vice President of Marketing at Action Technologies Inc. "Ford Motor Company is one customer that has significantly realized the benefits of ActionWorks Metro 5." Winners and finalists were selected by an independent panel of judges Panel of Judges is an indie pop band from Melbourne, Australia. Members
New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. on September 1. Action Technologies has won an Industry Solution award in each of the three years that the awards have existed. About ActionWorks(TM) ActionWorks(TM), the brand name for Action Technologies' products, represents a rich set of features developed using 15 years of patented expertise. All of Action Technologies' products incorporate a Closed-Loop model of commitment, resolution, and exception management in a web-based customer-interaction environment. Action Technologies continues to increase the available feature set associated with the ActionWorks(TM) brand to complement the unique features and benefits of each of its products. About Action Technologies Action Technologies is an awarding-winning software company holding a number of patents in the management of person-to-person e-communications and business process automation. ActionWorks(TM) Metro and ActionWorks(TM) Matrix are their flagship products A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. . ActionWorks(TM) Metro provides business-to-business service customers with a platform for managing web-based e-relationships to increase the business return from their most valuable customer relationships. ActionWorks(TM) Matrix provides professional service firms with the ability to manage engagements to accommodate work scope changes and involve the customer to achieve greater profitability with increased customer satisfaction. Action Technologies also provides Rapid Application Development (RAD (1) (Rapid Application Development) Developing systems incrementally and delivering working pieces every three to four months, rather than waiting until the entire project is programmed before implementing it. ) services for greater enterprise inoperability, increased customer interaction and the fastest time to solution. Headquartered in Alameda, Action Technologies serves customers worldwide with both a direct sales force and a network of system integrators See systems integrator. , VARs and distribution partners. Action's European European emanating from or pertaining to Europe. European bat lyssavirus see lyssavirus. European beech tree fagussylvaticus. European blastomycosis see cryptococcosis. Support Center, Work Management Europe, provides dedicated support for Action Technologies' products in Europe. Additional information and product demonstrations are available on Action Technologies' web site, http://www.actiontech.com/, or contact Customer Relations at 510/521-6190. Action Technologies is a Microsoft partner. Note to Editors: ActionWorks is a trademark of Action Technologies, Inc. All other company and product names are the trademarks of their respective owners. |
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