Acterna Launches NetComplete VoIP Test and Performance Management Solution to Support Reliable Service Deployment; Combines Active Testing and Passive Monitoring of VoIP Equipment for Complete Service Assurance.GERMANTOWN, Md. -- Acterna, the leader in test and management solutions for consumer and business broadband communications, today announced comprehensive VoIP support features for its NetComplete(TM) Service Assurance solution. Driving cost-effectiveness, efficiency and helping to generate revenue for providers, NetComplete's VoIP capabilities deliver end-to-end network coverage by enabling performance monitoring, turn-up test and troubleshooting functions that meet the challenges of delivering successful, efficient and reliable voice-over-IP service. NetComplete's VoIP capabilities are a key strategic focus of Acterna's Service Assurance Solutions (SAS (1) (SAS Institute Inc., Cary, NC, www.sas.com) A software company that specializes in data warehousing and decision support software based on the SAS System. Founded in 1976, SAS is one of the world's largest privately held software companies. See SAS System. ) division. Acterna recently launched SAS to provide "triple play" next generation network operators with a robust, modular portfolio of interoperable The ability for one system to communicate or work with another. See interoperability. applications for end-to-end quality of service management across their converged broadband IP infrastructure. Acterna will display its complete suite of NetComplete solutions, including VoIP, Metro Ethernet A metropolitan area network (MAN) that uses a 10 Gigabit Ethernet (10GbE) backbone rather than SONET/SDH links. Ethernet offers a more economical alternative. In a Metro Ethernet network, multiprotocol label switching (MPLS) may be deployed to provide quality of service (QoS). , xDSL and IPTV (Internet Protocol TV) Also called "TV over IP," IPTV delivers scheduled TV programs and video-on-demand (VOD) via the IP protocol and digital streaming techniques used to watch video on the Internet. , at SuperComm 2005, booth #43021, June 7-9. "Rapid VoIP deployment is forcing service providers to face a new operational infrastructure that requires new processes for provisioning verification, active and passive performance monitoring and troubleshooting -- Acterna's NetComplete VoIP portfolio answers this need by providing the flexibility to effectively manage and troubleshoot the quality of voice services over IP networks," said Roger Lingle, vice president of marketing for Acterna's Service Assurance Solutions Division. "A lack of comprehensive end-to-end procedures and tools, coupled with the lack of visibility into customer traffic, can result in multiple technician dispatches to resolve problems common with VoIP service. Our NetComplete solution addresses these issues, helping to reduce operational costs, maximize revenue opportunities and lower customer churn." NetComplete enhances the efficiency and reliability of the service quality management processes by enabling VoIP service providers to obtain visibility of the end-customer voice experience throughout the entire lifecycle of a call. It allows service providers to perform critical service-assurance functions such as service monitoring, rapid fault isolation, and tier-two troubleshooting so they can effectively address the unique challenges of delivering carrier grade VoIP. In doing so, NetComplete helps providers identify, isolate and overcome common quality of service (QoS) issues, such as poor call quality, dropped calls Dropped call is the common term for a wireless mobile phone call that is terminated unexpectedly as a result of technical reasons. Areas where users experience a large number of dropped calls are commonly referred to as dead zones. and slow dial tone response. As components of NetComplete, Acterna's NetAnalyst(TM) Test Management and NetOptimize(TM) Performance Management applications work in conjunction with the QT family of distributed test heads. Together, they provide VoIP demand testing and proactive monitoring by means of active call generation or passive call monitoring A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval. . Service providers can use NetAnalyst to rapidly test newly turned-up service or troubleshoot service degradations. It uses on-demand passive monitoring Passive monitoring is a technique used to capture traffic from a network by generating a copy of that traffic, often from a span port or mirror port or via a network tap. Once the data (a stream of frames or packets) has been extracted, it can be used in many ways. and active synthetic call synthetic call The combination of a commodity and a put option on the commodity with the effect being the same as owning a call option. generation, analyzing the QoS of the end-user experience from a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. location. In addition, Acterna's NetOptimize delivers a powerful suite of performance monitoring applications that enable service providers to take a proactive approach to service assurance by combining look-through and look-down capabilities to provide a complete picture of the VoIP end-user experience. About NetComplete NetComplete is the core component of Acterna's Service Assurance Solutions, delivering end-to-end applications for service turn-up verification, fault isolation and troubleshooting, performance management and capacity planning Determining the required future configuration of hardware and software for a network, datacenter or Web site. There are numerous capacity planning tools on the market used to monitor and analyze the performance of the current hardware and software. targeted for the service provider environment. Service providers can maximize revenue while lowering costs by removing operational inefficiencies within and between these areas. By leveraging the operational synergies between these functional areas, NetComplete can not only identify poor or degrading TO DEGRADE, DEGRADING. To, sink or lower a person in the estimation of the public. 2. As a man's character is of great importance to him, and it is his interest to retain the good opinion of all mankind, when he is a witness, he cannot be compelled to disclose service, but also drill down to the next level to further isolate and troubleshoot the degradation. NetComplete also delivers a sophisticated set of testing and monitoring capabilities by giving the service provider unparalleled visibility into the end-user experience. About Acterna Acterna is the world's largest provider of communications test solutions for telecommunications and cable network operators. A trusted communications test partner for more than eight decades, Acterna offers an unmatched portfolio of award-winning instruments, systems, software, and services that help its customers reduce network costs while improving performance and reliability. Headquartered in Germantown, Md. -- with European and Asia-Pacific operations based in Eningen, Germany, and Hong Kong Hong Kong (hŏng kŏng), Mandarin Xianggang, special administrative region of China, formerly a British crown colony (2005 est. pop. 6,899,000), land area 422 sq mi (1,092 sq km), adjacent to Guangdong prov. -- Acterna serves nearly every major communications service provider A Communications Service Provider or CSP is a company that transports information electronically. The term encompasses public and private companies in the wireline, wireless, Internet, cable, satellite, and managed services businesses. and equipment manufacturer around the world through a skilled sales and support organization in 31 countries. All Acterna company or product names mentioned in this press release are trademarks or registered trademarks of Acterna Inc. or one of its subsidiary companies. |
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