Acer America Selects netCustomer.com to Provide eService for its eBusiness Initiatives; netCustomer Services Power 1:1 Online Customer Relationships.Business Editors/High-Tech Writers FREMONT, Calif.--(BUSINESS WIRE)--May 15, 2000 netCustomer.com, the leading provider of eCRM services, today announced the implementation of netCustomer services for Acer Acer trees of the family Aceraceae. Acer rubrum ingestion of wilted or dries leaves of this tree causes acute hemolytic anemia characterized by red urine, jaundice, anemia and methemoglobinemia in horses. America Corporation. netCustomer is providing a suite of eCRM services for Acer accessories eCommerce web site for resellers. netCustomer services have received rave reviews by Acer resellers and customers alike. "We are always looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. innovative ways to reach out to our channel partners and customers," said Pyramyth Liu, Director of Sales at Acer America Corporation. "Our intent was to leverage the power of the Internet to build reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. and customer relationships and grow revenues. netCustomer was selected because of its innovative approach to integrating online customer service, marketing, and sales. netCustomer has proven that it has the experience to help us build strong relationships with our valuable resellers and customers. They consistently exceed our expectations and we are planning to extend netCustomer services to other Acer eBusiness initiatives." netCustomer services are uniquely designed to handle high-volume online customer interactions and integrate eBusiness sales, marketing, and customer service. The services leverage a state-of-the-art technology infrastructure, world-class processes, and people to deliver ready-to-use solutions to leading web sites. "We are excited about the validation See validate. validation - The stage in the software life-cycle at the end of the development process where software is evaluated to ensure that it complies with the requirements. of netCustomer service model from one of the leading computer companies in the world," said Punita Pandey, founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of netCustomer.com. "We have designed netCustomer services to suit the scalability and flexibility requirements of global eBusiness initiatives such as those undertaken by Acer. We are proud of the value-add services we provide to augment aug·ment v. aug·ment·ed, aug·ment·ing, aug·ments v.tr. 1. To make (something already developed or well under way) greater, as in size, extent, or quantity: our client companies' online initiatives." About Acer America Established in 1977 as a subsidiary of the Acer Group, Acer America Corporation designs, builds and markets client and server solutions for professionals who require enhanced productivity and greater value of ownership. Acer America's product offerings include PCs, notebooks, servers, Internet appliances Also called "information appliance," "smart appliance," and "Web appliance," it is a device specialized for accessing the Web and/or e-mail. Designed for ease of use, it plugs into a telephone jack or LAN connection for Internet hookup. and networking solutions for business, government, education and home users. The Acer Group employs more than 34,000 people in 120 enterprises spanning 37 countries worldwide, and supporting dealers and distributors in more than 100 countries. The Acer Group's revenue in 1998 was U.S. $6.7 billion. For more information, visit www.acer.com. About netCustomer.com netCustomer.com is an ASP+ (application service provider plus) providing state-of-the-art technology infrastructure, processes, and people to handle Internet-based customer interactions. netCustomer services are provided on a 24x7 basis by means of an Internet-based technology Refers to the communications infrastructure of the Internet, which is based on the IP protocol. IP is part of the TCP/IP protocol suite. It may also refer to voice over IP (VoIP), which uses the Internet to make telephone calls. See VoIP, IP and TCP/IP. platform, highly qualified and Internet-savvy netCustomer service representatives called netCSRs, and seamless global operations Global Operations is a first-person shooter computer game developed by Barking Dog Studios and published by both Crave Entertainment and Electronic Arts. It was released in March of 2002, following its public multiplayer beta version which contained only the Quebec map. . netCustomer eCRM portal integrates popular online channels such as email and live chat and offline channels such as telephones and fax. netCustomer B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G. B2B - business to business portal provides web-based reporting and administrative access to companies. netCustomer.com commenced global operations in 1999 and is headquartered in Fremont. For more information visit www.netcustomer.com. Note to Editors: netCSR and netCustomer are servicemarks of netCustomer.com, Inc. All other company names and products are trademarks or servicemarks of their respective owners. |
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