Accrue Insight Receives Sun Microsystems' SunTone Program Certification For Superior Quality Of Service In A Hosted Environment.

Business Editors/High-Tech Writers

FREMONT, Calif.--(BUSINESS WIRE)--April 18, 2001

Accrue's Certified Partners Successfully Deploy

Accrue Insight In a Hosted Model

Accrue Software, Inc. (Nasdaq:ACRU), the leading provider of analytical e-business solutions for powering customer interactions, today announced it has been awarded the Sun Microsystems, Inc. SunTone (SM) Program Certification in the application category for its analytical eCRM solution, Accrue Insight(TM) V5.2. The certification comes just months after the announcement of Accrue's Certified Partner Program, which has already resulted in the successful deployment of Accrue's software in a hosted model. (Accrue Announces Certified Partner Program Enabling Flexible Hosting, MSP and ASP Options, December 12, 2000). Accrue was awarded the Sun certification for its Insight product on March 30, 2001.

Sun developed the SunTone Certification and Branding Program to provide customers of Web-enabled services and applications with a means for identifying suppliers, like Accrue, who meet the SunTone Program Certification's high standards of quality for outsourced services. Other companies whose products have received this certification include Art Technology Group, BEA Systems and Siebel Systems, Inc., to name a few. To receive SunTone Program Certification, Accrue Insight underwent rigorous evaluation to prove that the technology met high levels of availability, scalability, performance, and security.

"Accrue prides itself on not only developing the best technology, but also providing a variety of deployment methods to meet our customers' diverse needs," said Jonathan Becher, senior vice president, Corporate Development and Strategy. "Being awarded SunTone Program Certification for Accrue Insight gives us further validation of the superiority and flexibility of our flagship solution."

Critical to the success of Accrue's hosted solutions offering is its Certified Partners Program, where partners offer a full range of services built on top of Accrue's analytics offerings, from custom report creation and remote administration, to data warehousing capabilities and daily reporting services and support. Accrue's worldwide Certified Partners include: Concrete Inc., G-Search Ltd. (a division of Fujitsu), InfiNet, InfoStream ASA, Integra SA, Interadnet, RSG Systems, and Sumisho Electronics.

"Since the development of Accrue's Certified Partner Program, we have seen tremendous interest in Accrue's hosted solutions within the publishing, media and entertainment segments," said Becher. "Companies no longer have to choose between a comprehensive, scalable, analytics solution deployed and managed internally, and a hosted low-end solution with limited functionality. With Accrue's hosting capabilities, companies can have both a scalable solution and a hosted model."

About Accrue Software

Accrue Software (Nasdaq:ACRU) is the leading provider of e-business analytic solutions for powering customer interactions. Accrue analytic applications offer companies the ability to target their most profitable customers by understanding behavior and purchasing trends for different visitor segments: Converting Clicks to Customers(TM).

Accrue Software was founded in 1996 and has its headquarters in Fremont, Calif., with regional sales offices throughout the U.S., and international headquarters in Cologne Germany, and Singapore. Accrue's installed base of customers includes FedEx, Kodak, Dow Jones, MTV, Kmart, macys.com, Target, Lands' End and Staples. Accrue has strategic partnerships with Annuncio, Art Technology Group, ABC Interactive, BroadVision, DoubleClick, IBM, Informix, Intel/iPivot, JDA, MarketFirst, MicroStrategy, OgilvyOne Interactive, Oracle Corporation, Unica, Sun Microsystems, Vignette, and Xchange. Accrue Software can be reached at 1-888-4ACCRUE or 510/580-4500 and at www.accrue.com.

About the SunTone (SM) Certification and Branding Program

Launched in May 1999, The SunTone Certification and Branding Program is a collaborative effort with industry-wide support, led by Sun Microsystems Inc., to promote 7-by-24 service and reliability as a norm for consumer and business Internet-based services. Under the SunTone Certification and Branding Program, service providers, independent software vendors and integrators have endured a rigorous specification process which examines the infrastructure, operational practices, hardware, software, and overall service delivery to help ensure that the services or products they provide meet the program's high standards. Certification under the SunTone program is designed to give customers the confidence that every aspect of the operations and infrastructure has been evaluated and judged to be reliable and of high quality. The SunTone Certification and Branding program currently has more than 1400 applicants for certification, including service providers, independent software vendors, and integrators, and over 90 SunTone Certified solutions available to meet a variety of business needs.

For more reference information, please refer to the SunTone Certification and Branding Program on Sun Microsystems Inc.'s Website at http://www.sun.com/aboutsun/media/presskits/suntone/index.html

Note to Editors: Sun, Sun Microsystems, the Sun Logo, SunTone and the SunTone certified logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.