AccessLine Launches Service Trainer System; The Service Trainer Component of AccessLine's SmartProvisioning System Improves the Customer Service Transition Experience.BELLEVUE Bellevue (bĕl`vy  ).1 City (1990 pop. 30,982), Sarpy co., E Nebr., a suburb of Omaha, on the Missouri River; inc. 1855. , Wash. -- AccessLine Communications, a leading provider of hosted VoIP (Voice over Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. ) services, today announced the launch of Service Trainer, an element of AccessLine's SmartProvisioning 2.0 system. By automating the delivery of "just in time" training materials tailored to meet the needs of each user, AccessLine has solved one of the most complex aspects of introducing a business customer to VoIP service. Unlike a consumer with a single profile, a business VoIP customer has many more user types, each associated with a unique combination of enhanced phone features. This variety of service options mapped to dozens or hundreds of employees per customer yields thousands of possible combinations. With Service Trainer, users automatically receive customized training materials directly related to their service profile as they begin service so they don't have to wade through the standard manual loaded with irrelevant information. In addition, the customer's record is automatically updated, so that with a simple query, any group supporting the customer -- customer care, agents, account management, or engineering -- can easily review the status of a business customer's training rollout. In addition to automating and streamlining customer training, Service Trainer provides real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. provisioning status reports, allowing instant visibility into the channels experiencing the greatest customer growth on a day-by-day, even hour-by-hour basis. This contributes to the overall goal of AccessLine's next generation SmartProvisioning 2.0 system, which is dedicated to the rapid deployment of SmartVoice Service -- the company's hosted VoIP service that delivers the benefits of advanced business telephone service at a fraction of the cost of traditional service. "AccessLine developed SmartProvisioning 2.0 because the company recognizes that completing a call and delivering a variety of enhanced features are not sufficient to meet the needs of business customers," said Doug Johnson The name Doug Johnson may refer to the following people:
n. 1. A detailed list of goods shipped or services rendered, with an account of all costs; an itemized bill. 2. The goods or services itemized in an invoice. tr.v. , white-label branding, customer support and partner support. These are areas where AccessLine is developing a significant competitive advantage For example, Service Trainer allows us to save hours by automating customer training, while the real-time view into each stage of the provisioning process insures a much more rapid response time, should any problem develop. It's just another reason why AccessLine is one of the leading vendors in the VoIP SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. (small and medium business) marketplace." Because Service Trainer has been designed and developed by AccessLine, it does not depend on coordinating third party vendor development cycles. As a result, Service Trainer (and the SmartProvisioning System of which it is a component) is able to deliver superior interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other. at greater speed. It is the second of several planned components of SmartProvisioning 2.0 that supports AccessLine's channel partners, agents and direct sales force, making their jobs easier, more reliable and faster. About AccessLine AccessLine Communications provides hosted VoIP services for the business market nationwide. The company's turnkey VoIP service is easy to implement, cost effective, and delivers a complete range of powerful features. With a customer base of more than 100,000 business users, AccessLine provides unprecedented application quality, functionality and customer support. AccessLine recently won the "Product of the Year" award from Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. Magazine, the "Pulver100" Award for top VoIP growth companies and the "Red Herring Red Herring A preliminary registration statement that must be filed with the SEC describing a new issue of stock (IPO) and the prospects of the issuing company. Notes: 100" award for the best 100 private companies in America. AccessLine partners with both agents and resellers to rapidly enter the voice market. For more information, please visit www.accessline.com. |
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