AccessLine Introduces Innovative, Desktop-Based Call Control Software and Interface; Sun Microsystems Deploys iControl for Real Time Call Management.Business Editors & High-Tech Writers BELLEVUE, Wash.--(BUSINESS WIRE)--Oct. 17, 2001 AccessLine Communications Corporation, the leading provider of hosted communications and managed voice services, today announced the newest product in its suite of customer-specific, network-based communications services for enterprises. Called iControl(R), the product provides a desktop computer-based call control service that gives users real time management of incoming communications and revolutionizes the way they address both internal and external communications. iControl enables corporations to simply and effectively direct and manage the volume of incoming communications faced by today's busy professionals. The product seamlessly integrates with each individual's desktop, PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). and corporate network to identify incoming calls and messages. It can also integrate with users' contacts database and calendaring software. iControl's intuitive interface then allows users to determine the urgency and importance of each call and to route calls appropriately, eliminating unwanted interruptions yet enabling users to take the most important calls. The product enables call management to be determined automatically for each user according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the person's own schedule so that calls can be handled appropriately even when the user is in a meeting or off-site. Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. (Nasdaq:SUNW SUNW Sun Microsystems, Inc (former stock symbol; now JAVA) SUNW Stanford University Network Workstation (Sun Microsystems, Inc) ) is one of the first AccessLine customers to use iControl. Initially Sun provided iControl for 800+ employees at its Silicon Valley campuses, with plans to roll it out to thousands more in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and abroad. "As a result of using iControl, Sun can provide a higher level of productivity, responsiveness and customer service than previously available. We can respond to customers and colleagues more quickly with iControl's real time call management and message notification. And in conjunction with iControl's Instant Messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or capability, Sun's users can redirect calls, while providing relevant information, to colleagues. As a result, we are more effectively meeting the needs of our customers," commented John Dutra, CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. and vice president, Sun Microsystems. "iControl is another step in AccessLine's mission of providing hosted communications and managed voice services that address the needs of corporate enterprises," stated Ian Widger, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of AccessLine. "iControl enables Fortune 1000 businesses and their employees to achieve higher levels of productivity and efficiency, pay closer attention to their customers and partners and take control of their communications." Because AccessLine's services are network-based, customers do not need to purchase additional hardware. Whether working from corporate offices, customer sites, home offices or hotels, iControl gives users advanced call and message management capabilities via their computers. In addition, for customers using Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see . Microsoft Outlook or Outlook (full name Microsoft Office Outlook , iControl can provide a Web-based conduit between Outlook and AccessLine. The product integrates with multiple databases, allowing users to manage their calendars and contacts seamlessly. iControl extracts information directly from users' contact lists to identify incoming callers by name, company and phone number, enabling them to better coordinate their schedules. While participating in a meeting, for example, users can program incoming calls to be automatically diverted to voicemail, eliminating unnecessary interruptions. Similarly, important callers can be sent to users' cell phones so that they do not miss critical calls during meetings. As a Java-based client, iControl is designed to work with most Windows and Unix environments. Introductory pricing starts at $5 per month when used in conjunction with other AccessLine services. About Sun Microsystems Since its inception in 1982, a singular vision -- The Network Is The Computer(TM) -- has propelled Sun Microsystems, Inc. (Nasdaq: SUNW), to its position as a leading provider of industrial-strength hardware, software and services that power the Internet and allow companies worldwide to take their businesses to the nth. With $18.3 billion in annual revenues, Sun can be found in more than 170 countries and on the World Wide Web at http://sun.com. About AccessLine AccessLine Communications Corporation is the industry leader in hosted communications and managed voice services for Fortune 1000 corporations and technology services partners. AccessLine's hosted communications services give businesses the agility they need to grow and compete in a mobile economy and flexibility that reduces the need for ongoing capital investment. Through AccessLine's network-based virtual PBX software Pbx software Pbx software is an Australian multinational computer technology corporation with employees in three countries. It develops, manufactures, licenses and supports a wide range of software products for computing devices. , enterprise customers including IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) and Sun Microsystems can use these enhanced services across their locations and business units, assuring business continuity for both day-to-day and urgent communications. AccessLine is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. headquartered in Bellevue, Wash., with investments from Goldman Sachs The Goldman Sachs Group, Inc., or simply Goldman Sachs (NYSE: GS) is one of the world's largest global investment banks. Goldman Sachs was founded in 1869, and is headquartered in the Lower Manhattan area of New York City at 85 Broad Street. , Sun Microsystems, Venrock Associates, Gabriel Venture Partners and Chase H&Q. For more information, please visit www.accessline.com. |
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