Access announces AccessAdvantage support document management services offering; One-number support means fastest resolution, eliminates fingerpointing.CHICAGO--(BUSINESS WIRE)--Sept. 24, 1996--Kalthoff Fall 96-- Access Corporation of Cincinnati, OH, America's most experienced document management provider, today announced AccessAdvantage Support, a comprehensive document management system support program capable of covering the document management application, computer server and storage hardware, as well as the operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. , scanners, plotters and other specialized document management equipment. With this new program, a single 800-number support line can be used for document management system problem reporting, making problem reporting and resolution a one-step process. Because Access takes responsibility for the entire document management system, they can conduct problem determination without the need to stop at a certain interface or device serviced by another vendor. Especially valuable is the ability of Access to cover multiple system locations across an enterprise, bringing the benefits of single-number support to systems installed in different states or different countries. "This program helps us leverage our strong technical support and maintenance network across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. to deliver benefits to new customers," says Scott D. Watkins, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Access Corporation. "Our 44% revenue growth and 58% profit increase for the latest fiscal year indicates that we've been successful in providing high-quality products and services. Our financial strength assures our customers that we can do whatever it takes to meet their needs well into the future." The company currently provides on-going maintenance for 38 different software products and 65 hardware products, ranging from application solutions to computer server systems and networks to specialized robotic, optical and imaging machinery. Access service representatives receive vendor-recommended training on the devices and systems they support. They also maintain local parts inventories, assuring fast turn-around. AccessAdvantage Support arrangements can be individually designed to meet the coverage, location and response times needed by each customer or location. Access field service representatives are constantly measured on customer satisfaction, based upon uptime, preventive maintenance The routine checking of hardware that is performed by a field engineer on a regularly scheduled basis. See remedial maintenance. preventive maintenance - (PM) To bring down a machine for inspection or test purposes. See provocative maintenance, scratch monkey. and reliable, trouble-free operation. Access supplies products for use on HP-UX HP's version of Unix that runs on its 9000 family. It is based on SVID and incorporates features from BSD Unix along with several HP innovations. (operating system) HP-UX - The version of Unix running on Hewlett-Packard workstations. , IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) AIX (Advanced Interactive eXecutive) IBM's Unix-based operating system which runs on its Intellistation workstations and pSeries, p5, iSeries and i5 server families. , IBM AS/400, Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. and Windows NT, Sun Solaris and other operating environments. Virtually any application file type and format can be supported. Access Corporation is the exclusive North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. distributor of Cimage products and has over 700 customers located in 162 North American cities and 9 countries. For additional information about Access Corporation products and services, call (800) 736-1234, the Access headquarters in Cincinnati. -0- AccessAdvantage Support is a trademark of Access Corporation. Other companies or products mentioned herein are trademarks or registered trademarks of their respective owners. CONTACT: Christopher D. Gerath Hollye LaJeunesse Gerath & Associates, Inc. Access Corporation (508) 264-4707 (714) 753-0272 chris@gerath.com hlajeunesse@acorp.com |
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