Accenture and Docent to Present Seminar on Getting More From CRM Investments.Business Editors/High-Tech Writers MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--March 6, 2003 Industry Expert Demonstrates How Workforce Performance Can Drive More Benefits In Web Seminar Hosted By Docent & Powered By Interwise Docent Inc.(R) (Nasdaq:DCNT), the leading provider of integrated software Separate software components or applications that have been combined into one package. See integrated software package. solutions proven to directly drive business performance through learning, and Accenture, the world's leading management and technology consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a , will host on Thursday, March 13, 2002, a free web seminar that discusses how improving the performance of the workforce can realize more benefits from an organization's Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) investment. The seminar, "Harness Your Workforce to Get the Benefit of Your CRM Investment," will be led by Terence Gallagher, a Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. partner at Accenture, specializing in human performance. His extensive experience in technology solutions and educational best practices will provide attendees with insights into how companies can achieve increased revenue growth and customer satisfaction from their CRM solutions. Mr. Gallagher will discuss the importance of customer-focused organizations and how human performance is key to delivering unique customer experiences. There are some critical intervention points that can be addressed to enhance the people and behavioral aspects of CRM to gain more benefits in a faster timeframe. Mr. Gallagher will show how these strategies can leverage human performance and increase sales and customer retention. Mr. Gallagher will be joined by colleague John Cecala, who will demonstrate how performance simulation provides new capabilities and behaviors that deliver increased customer value. Tobin Gilman, Vice President of Product and Field Marketing at Docent, will further discuss how a complete business performance solution focuses on the people aspect of CRM leveraging learning as a key driver for success. Several enterprise examples will show how organizations are driving millions of dollars in savings and increased revenue. The seminar is powered by Interwise's Enterprise Communication Platform, which is a single platform for live collaboration, communications, and e-learning. More information and registration is available at: http://www.docent.com/seminars/interwise/crm.html About Docent, Inc. Docent, Inc. (Nasdaq:DCNT) offers the most complete solutions suite of business performance management applications that accelerate time-to-market, increase employee productivity and improve top- and bottom-line business results for enterprises around the world. Among its blue chip customers who recognize the strategic link between employee knowledge and meeting business objectives are Cingular Wireless, Harley-Davidson, Wachovia Corporation, Lucent Technologies, Kelly Services Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Michigan, offering staffing solutions that include temporary staffing services, outsourcing, vendor on-site and full-time placement. Kelly operates in 30 countries and territories. , Eaton Corporation This article is about an industrial manufacturer. For other meanings see Eaton. Eaton Corporation (NYSE: ETN) is a diversified industrial manufacturer with 2006 sales of $12.4 billion, putting it at 198 on the Fortune 500 for 2007. , PSS/World Medical, and Bechtel Group, Inc. Docent offers the most robust, high-performance solutions suite designed to address the specific business challenges of multiple markets, including life science, energy, telecommunications, financial services, retail and manufacturing industries manufacturing industries npl → industrias fpl manufactureras manufacturing industries npl → industries fpl de transformation . Docent has the broadest and deepest relationships with the world's most prominent consulting and systems integrators, including IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Human Capital Solutions, Cap Gemini Ernst & Young and Deloitte Consulting. Docent is distinguished in the leader quadrant by Gartner in the 2003 e-Learning Suite and LMS "Magic Quadrant The Gartner Magic Quadrant is a proprietary research tool developed by Gartner Inc., a US based research and advisory firm. It is designed to provide an unbiased qualitative analysis of a “markets’ direction, maturity, and participants. " reports, and achieved the highest overall vendor rating in the META Group 2003 METAspectrum report on learning management system vendors. Docent is headquartered in Mountain View, Calif., with other offices throughout the U.S., Europe and Asia-Pacific. For more information visit www.docent.com. About Accenture Accenture is the world's leading management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects and technology services company. Committed to delivering innovation, Accenture collaborates with its clients to help them realize their visions and create tangible value. With deep industry expertise, broad global resources and proven experience in consulting and outsourcing, Accenture can mobilize the right people, skills, alliances and technologies. With more than 75,000 people in 47 countries, the company generated net revenues of $11.6 billion for the fiscal year ended August 31, 2002. Its home page is www.accenture.com. About Interwise Interwise helps organizations address the communications challenges presented by dynamic business environments, global marketplaces and geographically dispersed stakeholders. The Interwise Enterprise Communications Platform (ECP (Enhanced Capabilities Port) See IEEE 1284. 1. ECP - Engineering Change Proposal. 2. ECP - Enhanced Capabilities Port. 3. ECP - Extended Capabilities Port. 4. ECP - Extended Concurrent Prolog. ) is a single platform for live collaboration, communications and eLearning. A leading choice of Global 2000 companies, Interwise maintains a presence in more than 20 countries through a direct sales force, distributors, value-added resellers and systems integrators. Visit us at (URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. ) http://www.interwise.com. Docent, Docent Enterprise and the marks relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc Docent products and services referenced herein are either trademarks and/or registered trademarks of Docent, Inc. All other names are trademarks and/or registered trademarks of their respective owners. |
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