Accenture Announces Agreement to Provide Customer Care Services For Canadian Utilities.Business Editors/Energy Writers TORONTO--(BUSINESS WIRE)--July 19, 2002 Accenture (NYSE NYSE See: New York Stock Exchange :ACN ACN Accenture (stock symbol) ACN Accenture ACN Australian Company Number ACN Automatic Collision Notification (US DOT) ACN Acetonitrile ACN Anglican Communion Network ) today announced a customer care services agreement with CustomerWorks Limited Partnership, which is owned by Enbridge Inc. and BC Gas Inc. A new subsidiary of Accenture will assume responsibility for the customer management services for the more than 3.5 million utility customers in Canada served through CustomerWorks Limited Partnership. To perform the services, Accenture has formed a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. , CustomerWorks Inc., which is based in Toronto and Vancouver and has operations in Ontario, New Brunswick New Brunswick, province, Canada New Brunswick, province (2001 pop. 729,498), 28,345 sq mi (73,433 sq km), including 519 sq mi (1,345 sq km) of water surface, E Canada. and British Columbia British Columbia, province (2001 pop. 3,907,738), 366,255 sq mi (948,600 sq km), including 6,976 sq mi (18,068 sq km) of water surface, W Canada. Geography . The new company will employ the 1,100 CustomerWorks employees, and be responsible for the market development and customer care services. CustomerWorks Limited Partnership, which will retain the assets, is the exclusive provider of full-service customer management solutions for BC Gas Utility Ltd., Enbridge Consumers Gas, Enbridge Gas New Brunswick and Enbridge Services Inc., which was recently acquired by Centrica. "From the beginning, Enbridge and BC Gas have sought other parties to work with us in carrying CustomerWorks forward," said Patrick D. Daniel, president and chief executive officer, Enbridge Inc. "This innovative agreement with Accenture, with its significant experience in transforming customer-facing businesses, clearly fits that role." "We are pleased to be joined by Accenture on customer management at a time when the industry is experiencing profound change," said John Reid John Reid may refer to:
"As part of the Accenture network, the new business offers improved services to our customers and expanded opportunities for our employees," said Dwight Willett, the new chief executive officer of CustomerWorks Inc. "It is the next logical step in retaining our excellence in customer service and progressive role in the marketplace." Mary Tolan, group chief executive of Accenture's Resources Operating Group, said, "Accenture considers CustomerWorks Inc. to be an important building block in a network of outsourced service capabilities offered to the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. utilities market. Accenture is in discussions with utilities across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. regarding the significant value the company sees in the consolidation of the industry's back-office activities, which are fragmented across several hundred individual companies." "The CustomerWorks initiative reflects Accenture's ability to leverage its leadership position in customer management to take a bigger stake in the transformation of the utility industry," said William Morris Noun 1. William Morris - English poet and craftsman (1834-1896) Morris , Accenture's utilities managing partner for Canada. About Accenture: Accenture (NYSE:ACN) is the world's leading management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects and technology services organization. Through its network of businesses approach -- in which the company enhances its consulting and outsourcing expertise through alliances, affiliated companies Affiliated Companies A situation that occurs when one company owns a minority interest (less than 50%) in another company. Also refers to companies that are related to each other in some way. Notes: An affiliated company is sometimes referred to as a subsidiary. and other capabilities -- Accenture delivers innovations that help clients across all industries quickly realize their visions. With more than 75,000 people in 47 countries, the company generated net revenues of $11.44 billion for the fiscal year ended August 31, 2001. Its home page is www.accenture.com. Accenture has operated in Canada since 1989 and employs 1,200 people across the country. Accenture serves 90 percent of the Fortune 500 utility companies in North America and 60 percent of the major utilities worldwide. Accenture outsources the customer management systems for five utilities in North America, representing a customer base of 10 million. Accenture has implemented more than 100 customer management systems for utilities. These systems support more than 170 million customer relationships around the world. About CustomerWorks Limited Partnership: CustomerWorks Limited Partnership, established in January of 2002, is owned by Enbridge Inc., a leader in energy transportation and distribution in North America and internationally and BC Gas Inc., a leading provider of energy and utility services in Western Canada
Western Canada, commonly referred to as the West . CustomerWorks Limited Partnership provides full-service customer management solutions for BC Gas Utility Ltd., Enbridge Consumers Gas, Enbridge Gas New Brunswick and Enbridge Services Inc., which is now owned by Centrica. |
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