Accent on customer service.The Ritz-Carlton Legendary Service Symposium symposium In ancient Greece, an aristocratic banquet at which men met to discuss philosophical and political issues and recite poetry. It began as a warrior feast. Rooms were designed specifically for the proceedings. will be held March 29-30 at The Ritz-Carlton, Cleveland. Featured speakers include Simon Cooper Major-General Sir Simon Cooper GCVO, Major-General commanding the Household Division and General Officer Commanding London District 1989 - 1991, and later Master of the Household of the Royal Household of the Sovereign of the United Kingdom, 1992 - 2000. , president and chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of The Ritz-Carlton Hotel Co. LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , and Gerard van Grinsven, area general manager for The Ritz-Carlton, Dearborn and a member of the Detroit Regional Chamber's Board of Directors. The symposium is designed for senior leaders in companies of all sizes and industries who are striving to achieve excellence in customer service. Guests from the Detroit area are eligible for a special room rate of $129, a savings of $36 per room, if they register by March 15. For more information, call (216) 623-1300 or visit www.ritzcarlton.com. |
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