Acapel Announces Support for Siebel 7.Business Editors & Technology Writers CHICAGO--(BUSINESS WIRE)--Oct. 2, 2001 Acapel today announced its support of Siebel 7, the seventh major release of Siebel eBusiness Applications from Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. Inc., (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), the world's leading provider of eBusiness applications software. Acapel will submit the integration of its KISARA(R) for Siebel Systems Voice-over-IP care solution for validation with Siebel 7 within 90 days of general availability. Siebel 7 will provide organizations with complete eBusiness solutions that increase productivity, maximize revenue and profit, and significantly enhance customer acquisition, satisfaction, and retention. Siebel Systems enables software vendors to easily integrate solutions through its open, extensible, advanced Smart Web Architecture. Unlike rudimentary rudimentary /ru·di·men·ta·ry/ (roo?di-men´tah-re) 1. imperfectly developed. 2. vestigial. ru·di·men·ta·ry adj. 1. HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. clients, Siebel Smart Web Architecture combines a zero-footprint, browser-based Web client and a user interface with levels of interactivity and usability traditionally available only in Windows applications A program that is written to run under Microsoft's Windows operating system. Such applications typically run under all 32-bit versions of Windows, but earlier applications might also run under the 16-bit versions (Windows 3.x) as well. See Windows. . The Siebel Smart Web Architecture enables organizations to leverage the industry's best eBusiness applications at the lowest total cost of ownership. Siebel 7 extends the reach and functionality of Siebel Systems' industry-leading suite of integrated, multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple eBusiness applications, enabling organizations to translate customer relationship strategy into execution by effectively aligning and rapidly integrating channels, employees and partners. Siebel 7 allows organizations to manage, synchronize See synchronization. and coordinate all customer touch points across the Web, call center, field sales and service personnel, and partner channels. Acapel aligns with best-of-breed companies to provide its clients with complete solutions that provide an immediate impact to their mission critical business communication needs. The integration of Siebel 7 and Acapel's KISARA(R) will deliver seamless interoperability between Siebel 7 and Acapel's Voice-Over-IP (VoIP) customer care solution. Acapel's designation as a Siebel Systems Premier Software Partner reflects a mutual commitment to providing new and existing Siebel Systems customers with a complementary, fully integrated solution that combines Acapel's VoIP technology and Siebel eBusiness Applications. Acapel successfully completed the Siebel Validation Program for Siebel Call Center version 6 and will identify and develop the functionality demanded by Siebel Systems customers to produce a fully integrated KISARA(R) for Siebel Systems for Siebel 7 as well. "With the highly interactive and intuitive Web client delivered by Siebel 7, our customers can get their multi-channel agents up to speed even faster," said Ron S. Gill, Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of Acapel. "Siebel 7 allows our clients to more quickly realize the agent cost reduction, increased cross-sell/up-sell and improved customer retention benefits which provide such a compelling ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ." Using KISARA(R) with Siebel 7, a customer service representative can accept inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound Web calls in addition to standard PSTN-based phone calls using their existing contact center infrastructure. This allows companies to provide their Internet customers with immediate, efficient online customer care using Acapel's VoIP technology integrated directly into the Siebel 7 Call Center Application. Additionally, KISARA(R) provides Web collaboration tools A collaboration tool is something that helps people collaborate. The term is often used to mean collaborative software, but collaboration tools were being used before computers existed, a piece of paper can for example can be used as collaboration tool. and file sharing Copying files from one computer to another. See peer-to-peer network, file sharing protocol and file and printer sharing. capabilities that complement the VoIP functionality, decreasing average call time while increasing cross-sell and up-sell opportunities. Whether used in conjunction with Siebel 7 or from their existing Web site, companies using Siebel Call Center truly have the capability to differentiate their online presence and provide optimal customer care utilizing the Internet channel The Internet Channel is a version of the Opera 9 web browser for use on the Wii by Opera Software and Nintendo.[1] On December 22, 2006, a free beta version (promoted as a "trial version") of the browser was released. . "The integration of KISARA(R) with Siebel 7 will give organizations the tools necessary to enhance their sales and service capabilities using the Internet channel," said Catherine Cherubino, Senior Managing Director, Alliances for Siebel Systems. About Acapel Acapel, the U.S.-based technology arm of Softfront, Japan's leading VoIP software provider, empowers businesses to improve the effectiveness and efficiency of their CRM/Call Center and Corporate applications through the use of superb Internet voice and real-time collaboration technology. For more information, please visit Acapel's Web site at www.acapel.com. About Siebel Systems Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
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